Angela Sangronis
Barista
Houston
Summary
Knowledgeable with Shift Supervisor with solid foundation in training and developing baristas to excel in their roles. Successfully implemented training programs that improved team efficiency and customer satisfaction. Demonstrated ability to adapt to various learning styles and foster positive environment for both partners and customers.
Overview
5
5
years of professional experience
2
2
Languages
Work History
Barista/Trainer
Starbucks
Houston, TX
11.2021 - Current
- Successfully navigated busy peak hours while maintaining green-apron experience, preserving quality of food and drinks, prioritizing customer satisfaction, and cooperating with other partners.
- Answered customer phone calls and appropriately addressed questions and complaints, ensuring satisfaction.
- Trained new baristas on proper coffee preparation techniques to ensure quality, resulting in confident and prepared baristas.
- Followed operating instructions and troubleshot breakdowns, keeping equipment operational.
Education
Bachelor of Science - Mechanical Engineering
Arizona State University
Tempe, AZ 05.2001 -
High School Diploma -
Memorial Senior High School
Houston, TX 05.2001 -
Skills
- Health and safety compliance
- Leadership experience
- Team player
- Staff coaching
- Training materials
Accomplishments
- Won Barista of the Quarter in 2021 and 2023.
- Promoted to Barista Trainer after 6 months.
- Served individually made coffee drinks to over 100 customers daily.
Timeline
Barista/Trainer
Starbucks
11.2021 - Current
Bachelor of Science - Mechanical Engineering
Arizona State University
05.2001 -
High School Diploma -
Memorial Senior High School
05.2001 -
Leadership
- FFA Officer- Reporter
- FFA Recruiting Committee member
- Barista Trainer in charge of nurturing new partners and fostering environment.