Paul Capacette
Tampa,FL
Summary
Accomplished Barista/Trainer at Starbucks, recognized for elevating training standards and boosting store sales through innovative beverage promotions. Expert in beverage preparation and customer service, adept at resolving complaints and enhancing customer loyalty. Skillfully blends leadership with exceptional interpersonal skills to foster team growth and meet employer needs. Dedicated to providing memorable experiences to build loyal customer base. Consistently helps new employees understand customer desires and take advantage of strategies that build satisfaction and earn repeat business.
Overview
6
6
years of professional experience
Work History
Barista/Trainer
Starbucks
05.2018 - Current
- Trained new partners and was complimented by managers at other stores on my successful training.
- Promoted additional items with beverages, increasing store sales.
- Handled cash and processed payments accurately to avoid errors.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Customized training strategies based on individual barista knowledge, experience, and strengths.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Recommended products based on solid understanding of individual customer needs and preferences.
Education
High School Diploma -
Tampa Catholic High School
Tampa, FL05.2020
Skills
- Leadership experience
- Personable and Outgoing
- Sales proficiency
- Adaptive and creative
- Exceptional customer service
- Coffee expertise
- Complaint Handling
- Opening and closing duties
- Beverage Preparation
- Health codes compliance
Timeline
Barista/Trainer
Starbucks
05.2018 - Current
High School Diploma -
Tampa Catholic High School
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