Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
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Eliana Munoz

Tempe,AZ

Summary

Focused on giving customers positive experiences every visit. Skilled at helping new employees serve customer needs to build loyalty and earn repeat business.

Overview

2
2
years of professional experience

Work History

Barista/Trainer

Starbucks
Phoenix, AZ
08.2022 - Current
  • Conducted on-site trainings for baristas in proper brewing techniques and customer service etiquette.
  • Demonstrated safe working environment protocols while instructing baristas on how to properly operate espresso machines, grinders, brewers.
  • Monitored staff performance to ensure adherence to company standards.
  • Made and served brand-specific café beverages with a focus on speed, quality, and consistency.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Pleasantly interacted with customers during hectic periods to promote a fun, positive environment.

Education

High School Diploma -

Leading Edge Academy Gilbert Early College
Gilbert, AZ
05-2023

Skills

  • Leadership experience
  • Conversant in spanish
  • Specialty beverages knowledge
  • Coffee expertise
  • Sales Promotion
  • Performance monitoring
  • Up-selling
  • Cash Handling
  • Positive and professional
  • Team Player
  • New Hire Training
  • Speedy and efficient
  • Solid problem solver

Accomplishments

  • Student Body President 2022-2023
  • Junior Class Representative 2021-2022
  • Freshman Class Representative 2019-2020
  • National Honors Society

References

References available upon request.

Timeline

Barista/Trainer

Starbucks
08.2022 - Current

High School Diploma -

Leading Edge Academy Gilbert Early College

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Eliana Munoz