Julia Bint
Toledo
Summary
Dynamic barista and trainer with a proven track record at Starbucks, with strong customer service skills, cash handling expertise, and a focus on teamwork. Committed to fostering a welcoming atmosphere and ensuring health and safety compliance.
Developed training and leadership skills in a fast-paced environment, focusing on quality and consistency. Passionate about fostering growth and sharing knowledge, with a strong emphasis on effective communication and team collaboration.
Seeking to transfer into a new field where these skills can be utilized and further developed.
Overview
3
3
years of professional experience
Work History
Barista/Trainer
Starbucks
Taylor
10.2023 - Current
- Trained new baristas on beverage preparation and customer service standards.
- Developed and implemented training materials to enhance team performance.
- Processed customer transactions using point-of-sale systems.
- Assisted in maintaining equipment and ensuring cleanliness of workstations.
- Engaged with customers to foster a welcoming atmosphere and brand loyalty.
- Operated the cash drawer, ensuring accurate cash handling and reconciliation.
- Accepted cash and credit card payments, issued receipts and provided change.
- Collaborated with team members to optimize workflow during peak hours.
- Greeted guests with pleasant smile and superior customer service.
Crew Member
Dairy Queen
Southgate
03.2023 - 09.2023
- Delivered exceptional customer service during high-volume shifts.
- Maintained cleanliness and organization in dining and kitchen areas.
- Collaborated with team members to ensure efficient workflow during peak hours.
- Resolved customer complaints promptly to enhance satisfaction levels.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
Education
Accounting And Finance
University of Toledo
Toledo Ohio05-2029
High School Diploma -
Flat Rock Community High School
Flat Rock MichiganSkills
- Customer service
- Team player
- Cash handling
- Cash register operation
- Time management
- Leadership
- Health and safety compliance
- Active listening
- Critical thinking
- Friendly and outgoing
- Basic Math
- Microsoft PowerPoint
- Microsoft Word
- Microsoft Outlook
Timeline
Barista/Trainer
Starbucks
10.2023 - Current
Crew Member
Dairy Queen
03.2023 - 09.2023
Accounting And Finance
University of Toledo
High School Diploma -
Flat Rock Community High School