Angela Savastano
Medical Office Management
North Andover,MA
Summary
Practice Administrator directing physician schedules, credentialing workflows, and clinic operations for 30 providers across multi-provider healthcare settings. Keeps appointments, staff assignments, vendor coordination, and regulatory preparation organized so providers can focus on patient care. Brings order to fast-moving practices by maintaining accurate records and responsive administrative support.
Overview
3
3
Certifications
37
37
years of professional experience
Work History
MANAGER OF ADMINISTRATIVE SERVICES
HAVERHILL PAVILION BEHAVIORAL HEALTH HOSPITAL
Haverhill, MA
06.2015 - 07.2026
- Oversee non-clinical operations, including budgeting, staff supervision, contract management and compliance with State, Federal and Local reporting agencies;
- Manage the Communications department of eight employees;
- Coordinate medical staff schedules to ensure 24 hour coverage;
- Develop and implement policies, procedures and systems for licensing visits;
- Collect, organize, track and prepare information for use in discussions, meetings, and for presentations, regulatory surveys and licensing needs.
- Process provider credentialing and recredentialing applications; obtain and complete primary source verification of medical and education qualifications. Maintain a tracking system to ensure licensing is current.
- Process facility and provider applications for enrollment and credentialing with insurance carriers.
- Continuously assessed organizational needs in order to identify areas of improvement within administrative services.
- Built and managed processes for tracking and monitoring department performance.
- Streamlined communication protocols between departments, promoting collaboration and information sharing.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Organized and updated databases, records and other information resources.
- Supported executive leadership through high-level calendar management, travel arrangements, and meeting coordination.
- Led cross-functional teams in process improvement initiatives, increasing overall service quality.
- Developed comprehensive policies and procedures for administrative services, standardizing practices across the organization.
Owner/Vice President
Savastano’s Restaurant and Catering
Methuen, MA
01.2019 - 01.2023
- Developed new revenue streams by identifying growth opportunities and forging strategic partnerships with key industry players.
- Analyzed market trends to inform menu development and promotional strategies for increased revenue.
- Cultivated relationships with key suppliers, negotiating contracts to ensure quality ingredients at competitive prices.
- Interacted well with customers to build connections and nurture relationships.
RESEARCH PROGRAM COORDINATOR
Tallman Eye Associates
Lawrence, MA
05.2014 - 06.2015
- Develop and coordinate new research program; created business plan and standard operating procedures; met with local research companies and potential patients to market program
- Actively recruit new studies for Ophthalmology practice through contacts and professional organizations; determine feasibility
- Work with investigators and staff to assess eligibility of potential participants through screening interviews and review of medical records
- Monitor study activities to ensure compliance with protocols and with relevant local, federal and state regulatory and institutional policies
- Prepare for and participate in audits conducted by study sponsors and federal agencies
- Maintain systems necessary to ensure complete and accurate data
- Coordinated multi-disciplinary research projects to enhance clinical protocols and patient outcomes.
- Developed and implemented standardized data collection processes for accurate reporting and analysis.
- Facilitated collaboration between researchers, clinicians, and administrative staff to streamline operations.
- Oversaw compliance with regulatory standards in all research activities and documentation.
- Managed project timelines and deliverables to ensure timely completion of research objectives.
- Managed deadlines effectively through strategic planning efforts that prioritized tasks according to their importance within the overall scope of the program goals.
- Maintained detailed records of project progress and results, ensuring accurate reporting to stakeholders.
OFFICE MANAGER
Massachusetts Eye and Ear
Boston, MA
10.2012 - 05.2014
- Perform a full range of ophthalmology practice coordination for five physicians;
- Assist practice manager in preparing for regulatory agency visits
- Work with outside vendors to ensure needs of clinic are met
- Supervise, plan and coordinate assignments for three medical staff assistants to include hiring and performance review
- Assisted in opening up the practice in December 2012;
- Coordinated office activities to enhance operational efficiency and employee productivity.
- Supervised administrative staff to ensure adherence to policies and procedures.
- Developed schedules for staff, optimizing resource allocation across departments.
- Managed vendor relationships, negotiating contracts for services and supplies.
- Oversaw budget preparation and expense tracking for departmental operations.
- Led process improvement initiatives resulting in enhanced workflow efficiency across teams.
- Trained new employees on office protocols, fostering a collaborative work environment.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
PRACTICE COORDINATOR
Tufts Medical Center - Cardiovascular Center
Boston, MA
08.2011 - 10.2012
- Provide confidential support to the Director of Interventional Cardiology
- Direct incoming calls appropriately
- Schedule appointments; order tests and follow up with patients
- Maintain a very busy business and personal calendar for the Director; to include making travel arrangements and coordinating speaking engagements
- Assist Clinical Research physician with special projects to include grant submissions
- Coordinated patient scheduling and managed appointment flow to enhance operational efficiency.
- Streamlined communication between departments, improving collaboration and service delivery across teams.
- Developed and maintained office protocols that enhanced workflow processes and reduced administrative errors.
- Led initiatives to improve patient satisfaction scores through process enhancements and feedback incorporation.
- Collaborated with clinical staff to optimize resource allocation, enhancing overall patient care services.
- Increased patient satisfaction by addressing concerns promptly and professionally.
- Ensured compliance with HIPAA regulations by implementing strict privacy policies throughout the practice.
- Provided exceptional customer service through active listening techniques, empathic communication methods.
- Reduced wait times for patients by efficiently managing daily clinic operations.
- Enhanced patient experience by streamlining appointment scheduling and follow-up procedures.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
CLINICAL RESEARCH COORDINATOR
Mass General Cancer Center
Danvers, MA
04.2002 - 08.2011
- Prepare and submit new protocol applications, revisions, annual progress reports and safety reports to the Institutional Review Board
- Work with local IRB and affiliates to ensure protocol compliance
- Monitor and evaluate protocol compliance, and work with clinical staff to ensure adherence of protocol requirements
- Design and maintain systems necessary to ensure complete and accurate data collection, and submit data in a timely fashion
- Monitor and report adverse events as required by institutional and federal regulations, resolve all data discrepancies as required by Sponsors
- Organize and prepare for monitoring visits as requested by sponsors, and both internal and external audits
- Assure compliance with FDA, IRB, NIH and pharmaceutical industry requirements
- Developed strong relationships with trial sponsors, ensuring ongoing collaboration and future project opportunities.
- Participated in initiation visits and investigator meetings, implementing trials following study timelines and budgets.
- Developed and maintained accurate and up-to-date case report forms and source documents.
- Monitored patient safety throughout clinical trials and reported any adverse events.
- Followed informed consent processes and maintained records.
- Streamlined patient visit schedules, reducing wait times and increasing patient satisfaction.
- Facilitated clear communication between principal investigators, sponsors, and study participants for seamless trial execution.
Executive Assistant
Massachusetts Executive Office of Education
Boston, MA
01.1990 - 01.1996
- Coordinated executive schedules, ensuring optimal time management and prioritization of critical meetings.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Collaborated on special projects to improve overall business operations within the organization efficiently.
- Handled confidential and sensitive information with discretion and tact.
- Facilitated training and onboarding for incoming office staff.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Organized and coordinated conferences and monthly meetings.
- Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
- Improved team communication and collaboration through coordination of weekly meetings and distribution of agendas.
- Assisted in preparation of high-stakes presentations, contributing to successful project pitches and client meetings.
- Implemented process improvements in administrative workflows, increasing overall operational efficiency.
- Streamlined communication between departments, resulting in more effective project coordination and execution.
Education
High School Diploma -
Skills
Budget management
Staff supervision
Contract management
Policy development
Calendar coordination
Process improvement
Meeting coordination
Records management
Compliance reporting
Provider credentialing
Primary source verification
Regulatory survey preparation
Medical staff scheduling
Licensing coordination
Insurance carrier enrollment
Staff onboarding
Audit preparation
Medical terminology
Certification
CPR and CPI (Crisis Prevention Intervention) certified
Timeline
Owner/Vice President - Savastano’s Restaurant and Catering
01.2019 - 01.2023
MANAGER OF ADMINISTRATIVE SERVICES - HAVERHILL PAVILION BEHAVIORAL HEALTH HOSPITAL
06.2015 - 07.2026
RESEARCH PROGRAM COORDINATOR - Tallman Eye Associates
05.2014 - 06.2015
OFFICE MANAGER - Massachusetts Eye and Ear
10.2012 - 05.2014
PRACTICE COORDINATOR - Tufts Medical Center - Cardiovascular Center
08.2011 - 10.2012
CLINICAL RESEARCH COORDINATOR - Mass General Cancer Center
04.2002 - 08.2011
Executive Assistant - Massachusetts Executive Office of Education
01.1990 - 01.1996
Malden High School - High School Diploma,