Summary
Work History
Education
Interests
Timeline
Hi, I’m

Angela Schultz

Burlington,KY
Angela Schultz

Summary

15+ Years Experience in Helping Customers. Very Passionate about my work, Looking for a place to settle in and help people, the past 3 years I’ve . been home taking care of my mother, she passed away last year. Now I’m open and able to give my all to a company!

I love to work can’t wait to find my new permanent home away from home! Highly motivated and committed Medical Assistant/Customer Service Specialist who Multitasks and prioritizes workloads with little or no supervision. Conscientious Healthcare professional Competent in organizing charts, preparing patient rooms and supporting diagnostic processes through laboratory testing and medication administration. Positive and upbeat with excellent communication skills. Expertly assist with office operations and physician support by gathering patient information, Cheerful during each patient interaction to improve satisfaction ratings and patient retention,

Resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy.

Work History

Mary Mount Hospital
London , IKy

Medical Assistant/Clerk

Job overview

  • Proficent in obtaining patient medical history & vital signs (tempature, blood pressure, and pulse) promptly recording data and communicating patient concerns with physician.
  • Verify patient pharmacy information and refill prescription orders under approval of physician, launched initiative to regularly distribute health related educational pamphlets to patients helping them achieve and maintain ideal health.
  • Assisted in scheduling appointments, processing request and checking in and out 40+ patients daily, independently cleaned and prepared exam rooms for patient arrival.
  • Established and maintained variety of files and records, including both automated and manual files.
  • Performed clerical duties at city hall, including copying, scanning, faxing and data entry, scheduled appointments.
  • Followed confidentiality rules to preserve data quality and reduce potential information compromise.

Immigration/DataTrac
Barbourville, KY

Customer Service Specialist

Job overview

  • Documented conversations with customers to track requests, problems and solutions.
  • Upheld strict quality control policies and procedures during customer interactions.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Secured client retention by driving service and product benefits, features and recommendations around clients' needs.
  • Resolved inquiries to consistently meet performance benchmarks.
  • Supported operational improvements and resolution of problems to deliver top-notch customer service.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Ebay

Customer Service Specialist

Job overview

  • With 15+ years experience in a fast paced call center enviroment, passionate about building strong customer relationships and increasing customer engagment.
  • Internet sales Navagation of web pages/sites Customer Relations, Maintained Relationships of both Internal and External Clients.
  • Documented conversations with customers to track requests, problems and solutions.
  • Assisted customers in making payments on accounts and setting up payment plans.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.

Mercy Hospital
Remote, OH

Analyst
09.2020 - 10.2021

Job overview

  • Unlocked passwords
  • Updated information in system for Drs and nurses
  • All inbound calls
  • Emailed and confirmed accounts
  • Video calls and some quality control

Education

Kelly Online
Online

Some College (No Degree) from BloodBourne
07.2020

Holmes High School
Covington, KY

GED
06.1989

Interests

Activities , Children's Brain Tumor Foundation 2010- present Active in helping parents/counseling them with coming to terms with their child having cancer that is inoperative. Ethan's Apples Project 2011-Present My sons Foundation Passed away in 2012 from DIPG Brain Cancer.

Timeline

Analyst

Mercy Hospital
09.2020 - 10.2021

Kelly Online

Some College (No Degree) from BloodBourne

Holmes High School

GED

Medical Assistant/Clerk

Mary Mount Hospital

Customer Service Specialist

Immigration/DataTrac

Customer Service Specialist

Ebay
Angela Schultz