Angela Sears
Scottsburg,IN
Summary
Energetic Office Manager equipped to support day-to-day operational functions and accomplish business goals. Blends advanced organizational, technical and business expertise to enhance workflows. Focused on attentively assisting office staff and customers and identifying opportunities for improvement.
Overview
14
14
years of professional experience
Work History
Office Manager
Benchmark Family Services
Scottsburg, IN
02.2024 - 11.2024
- Ordered supplies and equipment, ensuring optimal inventory levels to support uninterrupted office operations.
- Oversaw inventory management of office supplies, ensuring stock levels were maintained. and placed new supply orders.
- Maintained organized office environment to enhance professionalism and streamline daily operations.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Organized company events including holiday parties, team building activities .
- Provided administrative support to the management team, including preparing reports and presentations.
- Organized company events including holiday parties, team building activities.
Branch Sales Manager
Centra Credit Union
Scottsburg, IN
07.2012 - 05.2023
- Coached staff on product knowledge, sales techniques, and customer service standards to enhance team effectiveness and drive sales.
- Coached, developed and motivated team to achieve revenue goals.
- Developed and implemented sales strategies to increase branch profitability.
- Conducted regular performance reviews of the sales team to ensure goals were met.
- Managed daily operations of the branch including staffing, scheduling, training, purchasing, and payroll management.
- Recruited, interviewed, hired, and trained employees while planning, assigning, and directing work to build an engaged team focused on customer satisfaction.
- Recruited qualified candidates for open positions within the branch team.
- Led development of marketing plans for new products or services, aligning strategies with branch goals to increase customer engagement.
- Resolved escalated customer complaints in a timely manner while ensuring satisfaction with the resolution process.
- Inspired employees by celebrating individual successes by recognizing individual accomplishments through rewards programs.
- Collaborated with other departments across the organization in order to meet overall corporate objectives.
- Assisted customers with product selection based on their needs or preferences.
Executive Case manager
Valeris
Jeffersonville, Indiana
11.2024 - Current
- Managed high call volumes while maintaining service quality and support for clients.
- Assisted patients and healthcare providers in ordering medication
- Assessed submitted application for qualification criteria to qualify for program
- Facilitated training sessions to enhance staff skills and knowledge retention.
- Created reports summarizing progress against organizational goals and objectives.
Education
High School Diploma -
Scottsburg Senior High School
Scottsburg, INSkills
- Team Supervision
- Customer Service
- Staff Management
- Supply Management
- Employee Supervision
- Staff hiring
- Scheduling and calendar management
- Scheduling
Timeline
Executive Case manager
Valeris
11.2024 - Current
Office Manager
Benchmark Family Services
02.2024 - 11.2024
Branch Sales Manager
Centra Credit Union
07.2012 - 05.2023
High School Diploma -
Scottsburg Senior High School