Angela Semaan
Sterling Heights,MI
Summary
Developed professional customer relations with clients in order to create a comfortable environment. Managing a number of employees in a fast business. Problem solving skills. Efficient and organized.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service
Boncidello Salon and Spa
01.2005 - 01.2010
- Checking clients in/ cashing out
- Answering Multiline phone lines
- Scheduling appointments using millennium software
- Product sales
Customer service
J Dell Hair Studio
01.2012 - 2022
- Manager
- Employee shift scheduling
- Replying to e-mails in a timely manner
- Checking clients in/cashing out
- Keeping surroundings clean and organized
- Answering multiple phone lines
- Scheduling and correcting appointments using salonspa software
- Calculating end of day sales and totals
Education
Certification - Medical Insurance
National Institute of Technology
01.2004
Skills
- Excellent customer service skills (10 years)
- Bilingual
- Call Center
- Customer Care
- Customer Service
- Customer Support
Certification
- Medical Billing and Coding
- Present
Additional Information
Excellent customer service skills. Detail oriented, great organizing skills. (55-60) wpm, I am also able to adapt to new environments and technology. Problem solver. Fast past employee.
Timeline
Customer service
J Dell Hair Studio
01.2012 - 2022
Customer Service
Boncidello Salon and Spa
01.2005 - 01.2010
Certification - Medical Insurance
National Institute of Technology
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