Angela Shaw
Minneapolis,MN
Summary
Dynamic Environmental Services Lead Custodian with a strong work ethic and attention to detail with 20 years of experience. Thrives in both independent and collaborative climates. Successfully trains staff at Shakopee Mdewakanton Sioux Community on best cleaning practices. Proven problem-solver adept at hazardous materials handling and fostering teamwork, ensuring compliance with regulations, and leaving a beautiful environment to uphold highest customer satisfaction.
Overview
13
13
years of professional experience
Work History
Environmental Services Lead Custodian
Shakopee Mdewakanton Sioux Community
11.2016 - Current
- Train and mentor staff on best practices for cleaning and maintenance procedures including clinical facilities while following HIPPA regulations.
- Maintain impeccable cleanliness in all areas from offices to clinics, including surfaces, floors, restrooms, and common areas in accordance with established protocols and schedules. Proficient with floor care machinery including vacuums (upright and backpack), scrubbers, Kaivac, steamers, carpet cleaners, wax stripping and buffing.
- Follow OSHA policies and procedures. Know and understand MSD information.
- Manages and performs cleaning services and turnover for special events such as weddings, funerals, and Wacipi gatherings (Powwow).
- Oversee daily operations of environmental services team while supervisor is absent and secure buildings with personal alarm codes and master keys.
- Maintain valid class D drivers license with good driving record to use SMSC's motor pool.
Customer Engagement Representative
Coloplast
11.2012 - 11.2016
- Provided exceptional customer support, resolving inquiries and enhancing satisfaction levels.
- Managed customer accounts in and ever-changing CRM system, ensuring accurate information and timely updates for seamless engagement. Proficient with Microsoft Office.
- Collaborated with sales teams to identify opportunities for product promotions and upselling strategies and ensure consistent delivery of high-quality service.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
Education
Graphic Design
Art Institutes International Minnesota
Minneapolis06-2009
High School Diploma -
Greenway High School
Coleraine, MN06-1998
Skills
- Teamwork and collaboration
- Strong work ethic
- Attention to detail
- Adaptable and flexible
- Problem-solving
- Reliability
- Knowledge of equipment and light maintenance
- Hazardous materials and chemical handling
- Waste disposal
Timeline
Environmental Services Lead Custodian
Shakopee Mdewakanton Sioux Community
11.2016 - Current
Customer Engagement Representative
Coloplast
11.2012 - 11.2016
Graphic Design
Art Institutes International Minnesota
High School Diploma -
Greenway High School
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