Angela Sherazi-Wilson
Fort Wayne,IN
Summary
Detail-oriented Manager successful in building and motivating dynamic teams while cultivating company culture comfortable for staff and highly productive. Motivated team leader driven to cut company costs and boost revenue through innovative management and sales techniques. Dedicated to sustaining operational accuracy and delivering results for optimal profitability.
Overview
12
12
years of professional experience
Work History
Area Manager
Canterbury Green Apartments/Woodbridge/Dupont Meadows GoldOller Realestate Investments
Fort Wayne, IN
02.2022 - Current
- Lead a staff of 52 in a 2000 Unit Apartment Complex with golf, bar and restaurant operations
- Provided guidance on the implementation of new policies and procedures in two additional properties with 450/250 units
- Driven Results and achieved company goals to maintain all day to day operations, establish policies/procedures, reviewed capital projects and revenue expectations
- Focused on building team in all departments
- Increased sales, revenue and retention with our residents
- Provided associates with exceptional customer service training and relationship building
- Provided consistency in Brand Quality Assurance Inspections, Product Upgrades and Brand Standard Policy Compliance.
Dual Hotel General Manager
Hilton Hotels, Wyndam, Choice and Marriott
Fort Wayne, IN
06.2012 - 02.2022
- Lead teams of high producers in the hospitality industry for 25 years. Worked with Hilton, Marriott, Wynham and Choice Hotel Groups.
- Reviewed financial statements and reports to assess operational performance against budget targets.
- Ensured efficient customer service by addressing guest inquiries and resolving complaints in a timely manner
- Coordinated and supervised daily operations of the hotel, ensuring compliance with all policies and procedures.
- Developed strategies to maximize profits through cost control and revenue generation initiatives.
- Managed front desk staff, housekeeping, maintenance, security and other departments within the hotel.
- Excellence in Brand Quality Assurance Reviews, Product Enhancement and Brand Standard Compliance
- Analyzed market data to identify trends in occupancy rates, pricing strategies.
Education
Academic Honors Diploma -
South Side High School
FW108 of 120 credits completed in bachelor's Program-Public Affairs Marketing, Community Relations and Volunteer Activities -
Indiana Purdue University
Skills
- Financial management
- Excellent oral and written communication skills
- Highly organized
- Fluent in Microsoft Office Programs
- Skilled problem solver
- Team player with exceptional leadership abilities
- Excellent customer service
- Relationship Builder in Community and with Residents/Guests
- Professional Demeanor even in difficult/sensitive situations
- Controlling costs
- Recruitment and hiring
- Facility Inspections
- Cross-Functional Collaboration
Affiliations
- Board of Directors member for the AAFW in Fort Wayne
- Past President Kiwanis International Member
Timeline
Area Manager
Canterbury Green Apartments/Woodbridge/Dupont Meadows GoldOller Realestate Investments
02.2022 - Current
Dual Hotel General Manager
Hilton Hotels, Wyndam, Choice and Marriott
06.2012 - 02.2022
Academic Honors Diploma -
South Side High School
FW108 of 120 credits completed in bachelor's Program-Public Affairs Marketing, Community Relations and Volunteer Activities -
Indiana Purdue University
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