Angela Short
Stillwater,OK
Summary
I am a professional with robust background in customer relations and coordination. I am skilled in optimizing workflows and ensuring efficient resource allocation. I have a strong focus on team collaboration and achieving results, and am adaptable to changing needs. I have expertise in time management, communication, and conflict resolution, making myself a reliable asset in fast-paced environments. I am known for maintaining high standards and delivering consistent, impactful outcomes. I am excited to bring this experience into a new career by joining your team.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Scheduler/Medical Insurance Coordinator
Stillwater Medical Center Cardiology Clinic
01.2020 - Current
- Verify insurance eligibility and prior authorization status for each patient appointment daily.
- Obtain prior authorization or referrals as needed.
- Coordinate with Physicians and patients to ensure coverage prior to scheduling appointments and operating room procedures.
- Coordinated with team members to ensure timely completion of assignments.
- Managed calendar updates to reflect daily clinic changes.
- Coordinate with outside representatives and other departments to ensure seamless patient care.
- Adapted quickly to shifting schedules while maintaining productivity standards.
- Identified best practices within the scheduling function, sharing these insights across teams to drive continuous improvement efforts.
Dispatcher
City of Stillwater Police Department
01.2015 - 12.2019
- Coordinated emergency response communications between dispatch, law enforcement, and medical personnel to ensure efficient operations.
- Managed high-volume incoming calls, prioritizing urgent requests while maintaining calm and composure under pressure.
- Operated advanced computer-aided dispatch (CAD) systems to log incidents accurately and track unit statuses in real-time.
- Provided critical information and support to first responders, enhancing situational awareness during emergency scenarios.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
Education
No Degree - Nursing
Northern Oklahoma College/OSU
Stillwater, Ok High School Diploma -
Stillwater High School
Stillwater, Ok 01-2001
Skills
- Proficient in utilizing multiple computer applications
- Strong attention to detail
- Proficient in managing multiple tasks
- Over 20 years of Customer Service expertise
- Dedicated work ethic
- Detail-oriented data management
Certification
- Currently Licensed ~ Property and Commercial Lines
Timeline
Scheduler/Medical Insurance Coordinator
Stillwater Medical Center Cardiology Clinic
01.2020 - Current
Dispatcher
City of Stillwater Police Department
01.2015 - 12.2019
No Degree - Nursing
Northern Oklahoma College/OSU
High School Diploma -
Stillwater High School
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