Angela Snow
Kansas City,MO
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Performance-oriented Sales Leader offering exceptional record of achievement over 35 year career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
Caremark Prescription Services
10.2020 - 04.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
Manager
Landau Jewelry Stores
11.2019 - 03.2020
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
The Vapor Lab Manager, Sales Manager
The Vapor Lab
04.2015 - 11.2017
- During my tenure with The Vapor Lab I assisted in increasing overall sales by building a larger customer base and encouraging return customers
- By doing this, I helped cultivate a welcoming environment, provided great customer service and educated customers regarding product knowledge while researching new products and placing orders for inventory to appeal to specific demographics
- Other duties include: Inventory control; Physical and maintaining proper documentation and performing daily reports, training staff and designing and coordinating marketing and advertising via social media.
Bankers Life Insurance, Insurance Agent
Bankers Life Insurance
01.2014 - 01.2015
- At Bankers Life, I specialized in Medicare Supplemental Insurance by cold calling, direct marketing, and appointment setting for Medicare Insurance sales
- I maintained monthly sales goals and enjoyed establishing relationships through helping the elderly
- Mentored other agents.
Vulcan Forge, Sales Consultant
Vulcan Forge
01.2012 - 01.2013
- At Vulcan's Forge I performed sales of custom designed jewelry and accessories
- I also maintained or exceeded monthly sales goals.
Snow Enterprises LLC, Co-Owner
Snow Enterprises LLC
01.2005 - 01.2011
- I was the Co-owner of five tractor trailers with a business partner
- Brokered intermodal and long haul freight and logistics of goods for delivery to clients.
J.Jill Boutique, Sales Representative
J.Jill Boutique
01.2003 - 01.2005
- I received and merchandised clothing in a retail sales environment where I exceeded monthly sales goals on a regular basis
- I was also able to build a roster of regular customers to maintain a relationship with return customers.
Education
36 Credit -
Maple Woods Community College
High School Diploma -
North Kansas City HS
05.1986
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Relationship Building
- Sales team training
- Goals and performance
- Motivational Skills
Timeline
Customer Service Representative
Caremark Prescription Services
10.2020 - 04.2022
Manager
Landau Jewelry Stores
11.2019 - 03.2020
The Vapor Lab Manager, Sales Manager
The Vapor Lab
04.2015 - 11.2017
Bankers Life Insurance, Insurance Agent
Bankers Life Insurance
01.2014 - 01.2015
Vulcan Forge, Sales Consultant
Vulcan Forge
01.2012 - 01.2013
Snow Enterprises LLC, Co-Owner
Snow Enterprises LLC
01.2005 - 01.2011
J.Jill Boutique, Sales Representative
J.Jill Boutique
01.2003 - 01.2005
36 Credit -
Maple Woods Community College
High School Diploma -
North Kansas City HS