Angela Sok
Union City,MI
Summary
Dedicated professional with a proactive approach and rapid learning capabilities. Demonstrates a strong work ethic and effective communication skills. Committed to contributing to team success and achieving organizational objectives. Results-driven professional with a solid background in banking and retail management. Skilled in effective communication, fraud detection, and employee training, dedicated to fostering strong client relationships and enhancing team performance.
Overview
11
11
years of professional experience
Work History
Teller Lead
PNC Bank
Coldwater, MI
09.2024 - Current
- Trained new tellers in operational procedures and customer service standards.
- Executed transactional tasks with expertise in banking procedures and products.
- Operated money counters, balanced ATMs, and managed cash replenishment.
- Built and maintained client relationships through personalized interactions.
Key Carrier | Assistant Store Manager
TJ Maxx
Battle Creek, MI
10.2014 - Current
- Trained and mentored new associates on customer service standards.
- Resolved customer complaints efficiently, delivering effective solutions promptly.
- Coordinated visual merchandising to elevate product presentation.
- Assisted in loss prevention strategies, minimizing theft and shrinkage.
- Identified theft attempts and suspicious behavior per company policies.
Education
Some College (No Degree) - Medical Billing and Office Administration
Ross Medical Education Center
Portage, MISkills
- Performance improvement and operations oversight
- New hire training
- Staff meeting facilitation
- Conflict resolution strategies
- Payroll and shift scheduling
- Fraud detection
Accomplishments
While with the TJX Companies, I have received Associate of the Quarter 3 times for outstanding work with recognition of ability to work independently, with a team and for leading by example:
-TJ Maxx 2015 | Lafayette, Indiana
-Marshalls 2017 | Chicago, Illinois
-TJ Maxx 2020 | Battle Creek, Michigan
-TJ Maxx 2015 | Lafayette, Indiana
-Marshalls 2017 | Chicago, Illinois
-TJ Maxx 2020 | Battle Creek, Michigan
Timeline
Teller Lead
PNC Bank
09.2024 - Current
Key Carrier | Assistant Store Manager
TJ Maxx
10.2014 - Current
Some College (No Degree) - Medical Billing and Office Administration
Ross Medical Education Center