ANGELA STEWART
Administrative Clerk
Portage,IN
Summary
Tenacious administrative professional with extensive background in high-volume, office environments. Strong interpersonal and communicative skills with an interest in public and/or non-profit support services.
Professional administrative expert with strong organizational and multitasking abilities. Proven track record in managing office operations, ensuring smooth workflow, and maintaining accurate records. Known for excellent communication skills, reliability, and adaptability in dynamic environments. Skilled in using office software, handling confidential information, and supporting team collaboration to achieve collective goals.
Overview
18
18
years of professional experience
Work History
Administrative Clerk
Department of Children's Services
Valporaiso,In.46368
11.2022 - Current
- Processed and maintained confidential records for children and families in compliance with regulations.
- Coordinated communication between departments to ensure timely service delivery to clients.
- Managed scheduling of appointments for caseworkers, optimizing workflow efficiency across the team.
- Developed and implemented filing systems that improved data retrieval times significantly.
- Trained new administrative staff on office procedures and documentation protocols, enhancing team productivity.
- Maintained a professional office environment by ordering necessary supplies, managing inventory levels, and organizing workspaces.
- Supported human resources initiatives with new employee onboarding, .
Victim Advocate Support/Court Secretary
Lake County Prosecutors Office
Crown Point, IN
02.2019 - 11.2022
- Formulates no contact orders for attorney approval and court filing.
- Peruse case files and developed concise electronic summaries for legal review.
- Execute high level quality assurance for accuracy victim and defendants demographics.
- Perform searches through the Bureau of Motor Vehicles to assist in developing the appropriate charges.
- Maintains high level of confidentiality in securing electronic and hard copy files.
- Conduct regular office functions as role entails eg. email, print, scan and fax.
Stylist/Shift Supervisor
SmartStyle Salon
Portage, IN
08.2018 - 02.2020
- Organized trainings, client and team meetings, and events.
- Performed complex administrative management of sensitive and confidential issues.
- Liaised with customers, addressed inquiries, handled meeting requests and resolved billing questions to provide outstanding customer care.
- Efficiently supported clerical operations of management staff, including organizing calendars, scanning documents and routing business correspondence.
- Backed up reception desk by answering phones, scheduling appointments and processing payments.
- Performed cut, color, and styles for all hair textures
Master Stylist/Shift Leader/Key Holder Associate
Greatclips Salon
Crown Point, IN
10.2012 - 06.2018
- Responded to inquiries by phone, email and in person and scheduled over 15 appointments daily.
- Created repeat business by developing long-term relationships with regular customers to increase client base by 20%.
- Observed employee performance and provided valuable feedback using online performance evaluation software.
- Enhanced employee development in proper operational procedures and provided resources regarding company policies and regulations to peers.
- Collaborated with staff members to plan training seminars and team-building events.
- Created marketing signs and flyers to increase sales and awareness of promotional events.
- Listened to customer feedback to encourage continuous quality improvement.
Style Advisor
SmartStyle Salon
Merrillville, IN
03.2008 - 10.2012
- Drove retail sales through salon product and service promotion, making catered recommendations to meet client needs.
- Scheduled many daily client appointments with necessary details including preferences and special needs.
- Organized personal and professional calendars.
- Reported concerns to supervisory personnel to maintain optimal care for all client needs.
- Handled incoming and outgoing correspondence, including mail, e-mail and faxes.
- Double-checked inventories and stocking for all treatment and sale areas.
Education
Cosmetology License - Beauty
Merrillville Beauty College
Merrillville, IN05.2005
High School Diploma - undefined
William A. Wirt High School
Gary, IN06.2003
Skills
- Attention to detail
- Clerical support
- Maintaining confidentiality
- Verbal and written communication
- Customer follow-up
- Problem-solving
- Database entry
- Filing systems
- Calendar coordination
- Scheduling appointments
Timeline
Administrative Clerk
Department of Children's Services
11.2022 - Current
Victim Advocate Support/Court Secretary
Lake County Prosecutors Office
02.2019 - 11.2022
Stylist/Shift Supervisor
SmartStyle Salon
08.2018 - 02.2020
Master Stylist/Shift Leader/Key Holder Associate
Greatclips Salon
10.2012 - 06.2018
Style Advisor
SmartStyle Salon
03.2008 - 10.2012
High School Diploma - undefined
William A. Wirt High School
Cosmetology License - Beauty
Merrillville Beauty College