Summary
Overview
Work History
Education
Skills
Timeline
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Angela Stone

Rodeo,CA

Summary

Adept Customer Service Representative from Holistic Healing Berkeley, skilled in problem-solving and active listening, excelled in managing high-stress situations, enhancing customer loyalty through empathetic conflict resolution. Demonstrated critical thinking in efficiently handling escalated calls, achieving satisfactory outcomes for both customers and the company.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

Holistic Healing Berkeley
04.2012 - 05.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

Bachelor Of Administration - Healthcare Administration

Southern New Hampshire University
Hooksett, NH

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking

Timeline

Customer Service Representative

Holistic Healing Berkeley
04.2012 - 05.2021

Bachelor Of Administration - Healthcare Administration

Southern New Hampshire University
Angela Stone