Angela Stricklen-Randle
Vista Host Hotel Management
Horn Lake,Mississippi
8
years of professional experience
Dynamic Executive Housekeeping Manager at Vista Host Hotel Management, recognized for enhancing guest satisfaction through innovative leadership and meticulous quality assurance. Expert in budgeting and staff training, I successfully improved team productivity and operational efficiency, while fostering a collaborative environment that prioritized customer service excellence and compliance with health and safety regulations.
Work History
Executive Housekeeping Manager
8 Years 2 Months- Directed daily hotel operations, ensuring consistent guest service and brand standard compliance.
- Supervised department leaders, aligning staffing, scheduling, and service execution with property priorities.
- Reviewed financial and operational reports to support budget control and performance improvement.
- Coordinated guest recovery efforts, resolving service issues and protecting satisfaction scores.
- Implemented process improvements for front desk, housekeeping, and maintenance workflows.
- Monitored vendor relationships, supplies, and service contracts to maintain operational continuity.
- Trained managers on property procedures, service expectations, and team accountability standards.
- Supported revenue goals through occupancy oversight, cost management, and cross-functional planning.
- Increased overall team productivity by implementing innovative management strategies and streamlining communication channels.
- Enhanced operations and implemented technological innovations in collaboration with senior leadership.
- Implemented data-driven decision-making processes to drive continuous improvement in overall company performance.
- Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
- Brought in new business connections and revenue generation opportunities by improving networking strategies.
- Improved brand awareness by monitoring marketing campaigns and fostering membership acquisitions and business development.
- Drafted reports and documents to improve correspondence management, schedule coordination and recordkeeping.
- Successfully navigated complex regulatory environments to ensure compliance with all relevant laws and industry standards, mitigating potential legal risks.
- Supported regulatory compliance by overseeing audits to verify protocol adherence.
- Championed corporate social responsibility initiatives that resulted in positive community impact while bolstering company reputation.
- Evaluated and decided upon key investments in equipment, infrastructure and talent.
- Spearheaded talent acquisition efforts to attract top talent from diverse backgrounds by leveraging industry knowledge and professional networks.
- Fostered a collaborative work environment through regular team-building activities designed to enhance interpersonal relationships.
- Built and deepened relationships with internal and external personnel to enhance client retention and growth plans.
- Directed daily housekeeping operations, ensuring guestrooms and public areas met brand cleanliness standards.
- Trained and coached room attendants on SOPs, sanitation practices, and service expectations.
- Scheduled staff coverage, balanced workloads, and maintained smooth shift execution.
- Inspected guest rooms and public spaces to correct deficiencies and uphold quality standards.
- Managed linen, amenities, and cleaning supply inventories to support efficient department operations.
- Managed linen, amenities, and cleaning supply inventories to support efficient department operations.
- Coordinated with front desk and maintenance teams to resolve guest requests and room readiness issues.
- Implemented safety and sanitation procedures to maintain compliance with housekeeping standards.
- Reviewed labor needs, productivity, and operational trends to improve department efficiency.
- Maximized guest satisfaction by promptly addressing any concerns or special requests related to room cleanliness or amenities during their stay.
- Developed and executed preventive maintenance plans for long-term facility upkeep and smooth daily operations.
- Organized seasonal deep-cleaning initiatives for thorough sanitization of all guestrooms, ensuring impeccable presentation yearround.
- Streamlined housekeeping operations for increased efficiency through regular staff training and performance evaluations.
- Oversaw laundry operations, managing efficient workflows while maintaining consistently high levels of linen quality for guests.
- Managed a team of housekeeping staff to achieve consistent high-quality service standards in guest rooms and common areas.
- Conducted regular inspections of guest rooms and public areas to ensure adherence to quality standards and address any issues promptly.
- Enhanced overall guest satisfaction by implementing thorough cleanliness and maintenance programs.
- Led cross-functional teams to complete large-scale projects within tight deadlines while ensuring minimal disruption to guests'' experience.
- Increased staff productivity through continuous process improvement initiatives focused on workflow optimization.
- Ensured compliance with safety regulations, maintaining a safe work environment for all employees.
- Promoted a culture of open communication among team members, fostering collaboration and teamwork that resulted in improved overall department performance.
- Improved employee retention rates by creating a positive work culture, offering competitive benefits packages, and conducting regular performance reviews.
Education
High School Diploma
Skills
Customer service focus
Housekeeping
Health and safety compliance
Task delegation
Strong leadership
Employee engagement
Staff training and development
Health and safety regulations
Budgeting expertise
Energy conservation
Scheduling proficiency
Staff management
Inventory control
Waste management
Quality assurance
Policy enforcement
Recruiting and interviewing
Staff scheduling
Cost control
Time management expert
Expense tracking
Organized leadership
Room inspection
Laundry operations
Laundry oversight
Scheduling expertise
Housekeeping management
Teamwork
Teamwork and collaboration
Customer service
Time management
Attention to detail
Problem-solving abilities
Multitasking
Multitasking Abilities
Excellent communication
Clear communication
Customer satisfaction
Team leadership
Timeline
Executive Housekeeping Manager
Vista Host Hotel Management
09.2018 - CurrentRead More
Central High
High School Diploma
Read More