Angela Sudol
Youngstown,OH
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the medical industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
20
20
years of professional experience
Work History
Customer Service/Office Mangement
Seeley Medical, Inc
05.2022 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Processed orders accurately and efficiently, ensuring timely fulfillment and delivery to customers.
- Assisting walk in customers
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Retail Sales Associate
Savon Medi Mart/Boardman Medical Supply
04.2018 - 04.2022
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
Financial Center Manager
National Cash Advance
05.2012 - 02.2018
- Managed quality communications, customer support and product.
- Offered instruction, coaching and motivation to staff.
- Increased client retention rates by delivering tailored financial advice and addressing individual needs promptly.
- Coordinated community outreach events to strengthen brand presence locally while establishing meaningful connections within the area served.
- Enhanced customer satisfaction with exceptional service and relationship building.
Retail Sales Associate
Smith Oil Company
11.2008 - 03.2012
- Operated cash register for cash and check transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in the store.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Addressed customer needs and made product recommendations to increase sales.
Crew Member Supervisor
DiRusso's Restraunt
05.2004 - 10.2008
- Promoted a safe work environment by enforcing strict adherence to company policies and safety regulations.
- Assisted in the resolution of customer complaints by addressing issues promptly, ensuring positive experiences for clients while maintaining company standards.
- Maintained professional, organized, and safe environment for employees and patrons.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Correctly calculated inventory and ordered appropriate supplies.
Education
High School Diploma -
Columbiana County Career And Technical Center
Lisbon, OH06.1998
Skills
- Typing Speed
- Organization
- Scheduling appointments
- Calendar Management
- Teamwork and Collaboration
- Understanding Customer Needs
- Relationship Building
Timeline
Customer Service/Office Mangement
Seeley Medical, Inc
05.2022 - Current
Retail Sales Associate
Savon Medi Mart/Boardman Medical Supply
04.2018 - 04.2022
Financial Center Manager
National Cash Advance
05.2012 - 02.2018
Retail Sales Associate
Smith Oil Company
11.2008 - 03.2012
Crew Member Supervisor
DiRusso's Restraunt
05.2004 - 10.2008
High School Diploma -
Columbiana County Career And Technical Center