Diane Godoy Figueroa
Miami,FL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
Work History
Office Customer Service
Passarella Photographic Studio
04.2021 - 06.2024
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Supported sales team efforts by consistently meeting or exceeding cross-selling targets within the office setting.
- Reduced wait times by implementing an effective scheduling system for customer appointments.
- Provided support during peak periods, effectively managing multiple tasks while maintaining accuracy and attention to detail.
- Improved customer retention rates through personalized follow-up communication and focused problem-solving efforts.
Nutritionists
Calixto Garcia Hospital, Cuba
01.2021 - 03.2023
- Educated clients on the importance of proper nutrition and provided guidance for making healthier food choices.
- Assessed the nutritional needs of special populations, such as pregnant women or older adults, and provided tailored recommendations for optimal health maintenance.
- Monitored client progress and adjusted nutrition plans as needed, ensuring optimal results and satisfaction.
- Conducted nutritional assessments and identified areas for improvement, resulting in better health outcomes for clients.
- Improved clients'' overall health by developing personalized nutrition plans tailored to their needs.
- Educated clients about long-term health benefits of balanced diets and exercise programs.
- Assessed clients' nutritional and health statuses to prescribe appropriate eating and exercise plans.
- Developed educational materials and conducted workshops promoting healthy eating habits and disease prevention through proper nutrition.
- Produced clear and concise meal and exercise plans for clients based on specific dietary needs and medical requirements.
Education
Bachelor of Science - Nutriocionist
Universidad Ciencias Medica De La Habana
Cuba12.2021
Skills
- Typing Speed
- Organization
- Scheduling appointments
- Customer Service
- Computer Skills
- Understanding Customer Needs
- Calm Under Pressure
- Microsoft Office
- Customer Relations
Languages
Spanish
Full Professional
Timeline
Office Customer Service
Passarella Photographic Studio
04.2021 - 06.2024
Nutritionists
Calixto Garcia Hospital, Cuba
01.2021 - 03.2023
Bachelor of Science - Nutriocionist
Universidad Ciencias Medica De La Habana
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