Angela Symank
Elm Mott,TX
Summary
High-performing professional with substantial experience developing and implementing safety and health programs. Creates safety protocols, conducts hazard assessments and provides education. Strong knowledge of OSHA regulations and committed to promoting industrial hygiene and environmental health.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Service Manager
Ryder Transportation Systems
03.2003 - 05.2008
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
Renatl Agent
Ryder Transportation Systems
06.2001 - 03.2003
- Kept meticulous records of all transactions, providing transparent communication between all parties involved in the rental process.
- Built strong relationships with local businesses to generate referrals and expand client base.
- Resolved customer disputes to maintain positive relationships and increase customer base.
Customer Service Coordinator
Ryder Transportation Services
08.1997 - 06.2001
- Responded to customer needs through competent customer service and prompt problem-solving.
- Conducted regular quality assurance checks on customer service interactions, providing constructive feedback to team members as needed.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Education
Associate of Science - Occupational Health And Safety
Texas State Technical College
Waco, TX04-2025
Associate of Science - Computer Science
Texas State Technical College
Waco, TX09-2019
Associate of Science - Home Technology Intigration
Texas State Technical College
Waco, TX09-2019
GED -
McLennan Community College
Waco, TX06-2017
Skills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Reliable and responsible
- Time management
- Trustworthy and honest
- Quality assurance
- Workplace safety
- Documentation and reporting
- Work Planning and Prioritization
- Policy and procedure enforcement
- Interpersonal relationships
- Coaching and mentoring
- MS office
- Regulatory compliance
- Verbal and written communication
- Reporting and documentation
- Regulations compliance
- Project management
- Goal oriented
Certification
- First Aid, CPR, and AED Instructor Certification – American Red Cross or American Heart Association.
- Texas Driver's License
- CPR/AED Certification
- OSHA Certified 300 General Indusrty
- OSHA Certified 300 Contractors
- Hazardous Waste Operations and Emergency Response Standard (HAZWOPER) Certification – Occupational Safety and Health Administration approved providers.
- FIMA: IS-100C IS 200C IS-700C IS-800C
Timeline
Service Manager
Ryder Transportation Systems
03.2003 - 05.2008
Renatl Agent
Ryder Transportation Systems
06.2001 - 03.2003
Customer Service Coordinator
Ryder Transportation Services
08.1997 - 06.2001
Associate of Science - Occupational Health And Safety
Texas State Technical College
Associate of Science - Computer Science
Texas State Technical College
Associate of Science - Home Technology Intigration
Texas State Technical College
GED -
McLennan Community College
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