Angela Taylor
Houston,TX
Summary
Results-oriented professional with a strong background in enhancing customer satisfaction and experience through effective interpersonal communication. Demonstrated success in meeting company objectives while fostering a culture of continuous learning and growth. Proven ability to contribute significantly to organizational success by leveraging extensive training and skills. Willing to relocate when required.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Sr Office Administrator
FedEx
Spring, Texas
03.2025 - Current
- Demonstrated proficiency in Microsoft Office and web-based applications.
- Assisted HR department with recruitment processes including screening resumes.
- Managed office operations and procedures to ensure organizational effectiveness and efficiency.
- Assisted with budget preparation tasks such as creating spreadsheets or tracking expenses.
- Coordinated scheduling and travel arrangements for senior management staff.
- Mentored colleagues, serving as a knowledgeable resource within the team.
- Processed invoices for payment using accounting software applications.
- Coordinated with vendors to obtain supplies or services needed by the office.
Independent Courier Driver
Powerforce
Cypress, TX
05.2023 - Current
- Maintained accurate records of deliveries, including invoices, receipts, and signatures.
- Managed multiple shipments simultaneously by prioritizing tasks based on urgency levels.
- Adhered to company policies and procedures, including confidentiality and data protection standards.
- Performed routine vehicle inspections before and after each shift to ensure operational safety.
- Offered excellent customer service, resolving issues and answering queries at the point of delivery.
Sr. Operations Admin
Fedex
Cypress, TX
04.2022 - 03.2025
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Responded to information requests from superiors, providing specific documentation.
- Worked successfully with cross-functional teams to accomplish goals and address issues related to our services.
- Prioritized and organized tasks to efficiently accomplish service goals.
Package Handler
Fed Ex Ground
Cypress, Texas
05.2021 - 03.2022
- Loaded and unloaded packages from delivery trucks and conveyor systems.
- Inspected packages for damage or discrepancies before shipment procedures.
- Operated material handling equipment to move packages safely throughout the facility.
- Assisted in training new employees on proper handling techniques and equipment use.
- Followed safety protocols during all package handling activities to minimize risks.
- Scanned and sorted packages according to destinations and service type using handheld scanner.
- Utilized computer systems for tracking orders, printing labels, and preparing reports.
Home Health Care Manager
Jennifers Companion Cares
Lake Charles, LA
02.2015 - 01.2021
- Oversee the coordination and administration of home care services, focusing on meeting the diverse needs of clients, while adhering to regulatory and company standards to ensure services are delivered in a compassionate, efficient, and effective manner.
- Oversee the recruitment, training, and management of home care staff, ensuring they meet the required qualifications and standards of care.
- Ensure compliance with all relevant laws, regulations, and standards governing home care services, including health and safety protocols.
- Investigate and resolve any complaints or issues raised by clients, their families, or staff, taking corrective action as needed to maintain high standards of service.
Junior Sous Chef
Golden Nugget Hotels & Casinos
Lake Charles, LA
09.2015 - 03.2018
- Achieved culinary training and SERV Safe certification.
- Resolved customer complaints regarding food quality or service promptly and professionally.
- Evaluated performance levels of team members providing feedback where needed.
- Trained kitchen workers on culinary techniques.
- Improved performance of team members by 30%, resulting in high-quality meals produced daily.
- Assisted the chef in menu planning, recipe development, and kitchen operations.
Transportation Coordinator
Chewy Fulfillment
Phoenix, AZ
06.2013 - 09.2015
- Monitored shipment progress and provided timely updates to customers regarding arrivals or delays.
- Worked with providers such as freight carriers to resolve delivery problems and make schedule adjustments.
- Dispatched personnel and vehicles in response to telephone or radio reports of emergencies.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
- Kept transportation operations in compliance with company, legal and safety requirements.
- Compiled reports detailing performance metrics such as on-time pickups, transit times, and damages incurred during transit.
Assistant Manager
Golden Corral Corporation
Phoenix, AZ
06.2013 - 09.2015
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Monitored employee attendance records, timekeeping, and payroll information.
- Ensured compliance with safety regulations and company policies.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Leasing Agent
CarMax
San Diego, CA
08.2009 - 10.2013
- Built brand loyalty by delivering stellar leasing experience to residents.
- Recognized by management for providing exceptional customer service.
- Implemented online advertising and other marketing initiatives to generate interest from individuals and businesses.
- Sell automotive leases to various customers, clients, and executives.
- Prepare lease agreements with contract and lease terms, credits, and warranties.
- Ensure one hundred percent customer satisfaction through honest efforts in the automotive leasing business.
Manager
Sears Department Store
San Diego, CA
05.2010 - 06.2013
- Established and monitored KPIs to evaluate performance and identify areas for improvement.
- Implemented process improvements, resulting in an increase in operational efficiency.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Directed recruitment, hiring, and training of new staff members.
- Enhanced customer satisfaction through the development of a customer service excellence program.
- Managed inventory levels to meet demand without overstocking, reducing waste by 10%.
Education
Bachelor of Arts - Sociology
Texas Southern University
Houston, TX11.2016
12 grade - General Studies
Continental Local High School
Miramar, FL11.2002
Skills
- Property Leasing
- Medication Administration
- Restaurant Management
- Office Management
- Microsoft Word
- POS
- Underwriting
- Supervising Experience
- Accounts Receivable
- Customer service
- Medical Coding
- Data Analysis
- Project Management
- Python
- Java
- GAAP Knowledge
- Inventory management
Certification
- Medical Transcriptionist
- Culinary Arts
- NCCER
- DOT Physical (current)
- Professional in Human Resources Certification
Timeline
Sr Office Administrator
FedEx
03.2025 - Current
Independent Courier Driver
Powerforce
05.2023 - Current
Sr. Operations Admin
Fedex
04.2022 - 03.2025
Package Handler
Fed Ex Ground
05.2021 - 03.2022
Junior Sous Chef
Golden Nugget Hotels & Casinos
09.2015 - 03.2018
Home Health Care Manager
Jennifers Companion Cares
02.2015 - 01.2021
Transportation Coordinator
Chewy Fulfillment
06.2013 - 09.2015
Assistant Manager
Golden Corral Corporation
06.2013 - 09.2015
Manager
Sears Department Store
05.2010 - 06.2013
Leasing Agent
CarMax
08.2009 - 10.2013
Bachelor of Arts - Sociology
Texas Southern University
12 grade - General Studies
Continental Local High School