ANGELA THOMAS
Panama,Fl
Summary
Knowledgeable Customer Service Rep skilled in high-volume electronic document review. Detail-oriented and focused on providing exemplary customer service to customers while managing multiple tasks and competing priorities. Excellent communication skills and experience with Word, Excel, and database software.
Overview
12
12
years of professional experience
Work History
Medical Receptionist
American Family Urgent Care
Panama City Beach, Florida
08.2024 - Current
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Entered insurance, demographics and health history into patient database.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Protected patients by observing strict HIPAA guidelines.
- Maintained confidentiality of patient information according to HIPAA regulations.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
Medical Receptionist
Audiology Consultants
Panama City, Florida
11.2022 - 02.2024
- Scheduled appointments, optimizing patient satisfaction and provider time.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Protected patients by observing strict HIPAA guidelines.
- Maintained confidentiality of patient information according to HIPAA regulations.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Greeted and checked in patients, updating patient information in computer system.
- Took messages from patients and promptly relayed to appropriate staff.
- Scheduled and confirmed patient appointments and consultations.
- Called patients to confirm scheduled appointments and obtain additional details.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Checked patients in and out for appointments and collected co-payments.
Supervisor
Maximus
Lynn Haven, Florida
07.2018 - 05.2023
- Oversaw quality control to identify inconsistencies and malfunctions.
- Identified needs of customers promptly and efficiently.
- Led weekly team meetings to discuss progress, address issues, and plan future actions.
- Monitored employee productivity to provide constructive feedback and coaching.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
- Complied with company policies, objectives and communication goals.
- Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
- Assessed company operations for compliance with safety standards.
- Trained new employees on company policies and procedures.
- Conducted regular performance evaluations, providing constructive feedback and setting individual goals.
Medical Representative
General Dynamics/ Maximus
Lynn Haven, FL
06.2013 - 07.2018
- Demonstrated medical health insurance to new and existing customers.
- Increased repeat business using great customer service, problem-solving and conflict resolution skills.
- Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
- Implemented professional sales presentations to creatively communicate product quality and market comparisons.
- Assisted customers during selection process and helped choose perfect insurance to meet individual needs.
- Communicated effectively with clientele to maintain customer satisfaction and loyalty.
- Exceeded sales goals using consultative sales talents and effectively explaining programs and services to generate interest.
Education
High School Diploma -
Smart Horizon Career Online Education
Smarthorizonsonline.org05-2018
Skills
- Customer service excellence
- Merchandise upselling
- Inbound call answering
- Complaint documentation
- Product and service knowledge
- Service upselling
- Order processing
- Typing 50 wpm
- Insurance verifications
- Records maintenance
- Office administration
- Patient registration
- Referral verification
- Records management
- Petty cash management
- Co-payment collection
- Medical terminology
- Workflow optimization
- Appointment scheduling
- Patient callbacks
- HIPAA guidelines
- Microsoft office
- Insurance claims
- Typing and filing
- Telephone etiquette
References
REFERENCE
Sophia Griffin: manager 240-755-4980
Tremayne Pace: manager 850-730-7451
Jamill Turner:manager 850-252-3141
May 2013
Timeline
Medical Receptionist
American Family Urgent Care
08.2024 - Current
Medical Receptionist
Audiology Consultants
11.2022 - 02.2024
Supervisor
Maximus
07.2018 - 05.2023
Medical Representative
General Dynamics/ Maximus
06.2013 - 07.2018
High School Diploma -
Smart Horizon Career Online Education