Summary
Overview
Work History
Education
Skills
Leadership
Timeline
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Angela Tino

Las Vegas,NV

Summary

Dedicated to customer service with a vast array of responsibilities ranging from crisis centered helplines, to working in doctor’s offices and box offices. Always eager to improve and maximize team efficiency and ensure customer satisfaction.

Overview

18
18
years of professional experience

Work History

Operations CSR 3

Telus Digital
11.2024 - 05.2025
  • Data Entry for inbound helpline.
  • Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
  • Collaborated with team members to streamline processes, enhancing overall customer satisfaction.
  • Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.
  • Experienced with Google Workspace, CX-One, Verint, Data Entry

Customer Care Representative

Hilton Grand Vacations
05.2022 - 04.2023
  • Responded to customer requests, offering tailored support and recommendations to address their unique vacationing needs.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Booked timeshare packages for guests nationally and internationally.

Box Office Ticketing Agent

T-Mobile Arena
09.2021 - 07.2022
  • Sold game tickets for Stanley Cup Champions the Vegas Golden Knights, also sold tickets for UFC and MMA sporting events.
  • Sold tickets for various music concerts from Kane Brown to Billie Eilish and everything in between.
  • Assisted guests with their online reservations to include working with 3rd party ticket sellers.
  • Balanced cash drawer daily.

Transportation Coordinator

On Demand Sedan and Limousine
05.2018 - 02.2021
  • Company Overview: (Kaptyn private limousine service bought out ODS in the fall on 2020).
  • Assisted guests in need of luxury car transportation at both the Bellagio Hotel and Casino and Harry Reid International Airport.
  • Consistently provided fast and friendly service.
  • Worked closely with doormen to ascertain individual guests needs to provide the appropriate mode of transportation based on number of guests.

Customer Service Rep III

Medtronic Surgical Technologies
09.2014 - 05.2018
  • Worked in a large call center answering incoming phone calls from hospitals and medical facilities nationwide.
  • Placed orders for buyers who needed surgical equipment/devices to restock their operating rooms/medical offices.
  • Trained all new incoming employees.
  • Proficient in SAP software, Microsoft Outlook, Saba Software, and Workday.

Banquet Server

Traditions Restaurant
11.2013 - 05.2014
  • Greeted and directed guests upon arrival to event.
  • Assisted in setup and breakdown of all banquets.
  • Efficiently served food and beverage for 30+ guests per banquet.
  • Responded to guests needs and special requests in an efficient and timely manner.

Check Out Receptionist

Tyler Internal Medicine and Associates
05.2007 - 02.2014
  • Checked patients out from their doctor's appointments.
  • Collected copays and coinsurance as applicable. Scheduled all current and future appointments.
  • Trained all incoming new hires with the responsibility of overseeing and modifying their work performance as needed.

Education

Certified Nursing Assistant - Vocational Nursing

College of Central Florida
Ocala, FL

Skills

  • Customer satisfaction
  • Staff Training
  • Typing Proficiency
  • Proofreading
  • Clerical Support
  • Credit Card Payment Processing
  • Professional Demeanor
  • Order Fulfillment

Leadership

Successfully trained all incoming new hires at Tyler Internal Medicine, and Medtronic Surgical Technologies respectively.

Timeline

Operations CSR 3

Telus Digital
11.2024 - 05.2025

Customer Care Representative

Hilton Grand Vacations
05.2022 - 04.2023

Box Office Ticketing Agent

T-Mobile Arena
09.2021 - 07.2022

Transportation Coordinator

On Demand Sedan and Limousine
05.2018 - 02.2021

Customer Service Rep III

Medtronic Surgical Technologies
09.2014 - 05.2018

Banquet Server

Traditions Restaurant
11.2013 - 05.2014

Check Out Receptionist

Tyler Internal Medicine and Associates
05.2007 - 02.2014

Certified Nursing Assistant - Vocational Nursing

College of Central Florida

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Angela Tino