Angela Tondi

• Streamlined office operations to optimize workflow efficiency.
• Oversaw daily office management operations to enhance organizational efficiency.
• Assisted teams in meeting daily and monthly production goals through collaboration and clear communication. Supported colleagues in achieving production deadlines and maintaining quality standards. Helped sustain a steady workflow to fulfill operational objectives.
• Reviewed and validated insurance claims to uphold compliance with company standards.
• Formulated comprehensive treatment plans to optimize patient care and recovery processes.
• Assisted in managing patient records and scheduling appointments using Dentrix software. Supported dental teams with accurate billing and processing of insurance claims. Helped train new staff on Dentrix functionalities and best practices.
• Processed daily deposits to maintain precise financial records. Assisted in resolving discrepancies to uphold financial accuracy. Supported team efforts to complete deposits promptly.
• Oversaw monthly budget allocations and expenditures to optimize financial efficiency.
• Streamlined appointment scheduling and optimized patient communications to elevate service delivery.
• Established inventory management systems to enhance supply tracking accuracy.
• Established and optimized filing systems to ensure compliance with patient record regulations.
• Executed processing of insurance payments and ensured accuracy in account adjustments.
• Facilitated interviews and identified top candidates to strengthen team performance.

• Oversaw patient check-in operations to optimize overall patient experience.

• Verified insurance daily

• Filled openings in schedule

• Treatment Planning with Patients

• Entered Insurance Payments and allocated adjustments to patients accounts

• Kept waiting room tidy

• Managed multi-line phone system to efficiently direct calls and handle inquiries.
• Scheduled appointments and coordinated office calendar to optimize workflow.
• Maintained patient records with attention to detail, ensuring accuracy and confidentiality.
• Assisted patients with forms, clarifying procedures and enhancing their experience.
• Developed strong relationships with patients through effective communication and support.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
• Scheduled, coordinated and confirmed appointments and meetings.
• Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
• Enhanced customer satisfaction by providing efficient and professional front desk services.
• Resolved customer issues quickly and notified supervisor immediately when problems escalated.
• Maintained accurate records of visitor logs for security purposes and compliance with company policies.
• Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.