ANGELA TONEY

Dynamic and results-oriented customer service specialist with extensive experience in management, sales, and operations. Renowned for forging strong connections with clients and ensuring their needs are met through exceptional service in every interaction. With 25 years of proven success in the customer service industry, possesses a solid track record of balancing team performance with business objectives. Committed to fostering a collaborative environment that maximizes productivity and optimizes procedures, while leveraging strategic planning and resource management to drive growth and enhance overall operational excellence.

• Training and Development.
• Customer Relations. -Provided leadership to ensure that all Front Office team members are delivering excellent customer service.
• Responsible for managing the daily operations of the front office.
• Ensured compliance with hotel policies and procedures as well as local, State and federal regulations.
• Analyzed regional financial data to identify areas of growth opportunities.
• Conducted regular meetings with managers to discuss sales performance and provide guidance on improvement tactics.
• Controlled shrink through strategic inventory management and loss prevention approaches. Managed regional operations including inventory control.
• Maintained records of equipment repairs and monitored the performance of all machines. Performed preventive maintenance on a variety of complex machinery.
• Used hand tools and power tools and diagnostic equipment to troubleshoot problems with mechanical components.
• Experience using the Epicor platform for ordering maintenance parts in the gym.
• Life fitness equipment technician.
• Tanning bed maintenance specialist.
• CPR Certified.