ANGELA TROWBRIDGE
Central Christian school
Senoia,GA
2027
years of professional experience
Proficient Customer Service Manager with expertise in client relations and team collaboration. Drives results through effective problem-solving and conflict resolution. Focused on enhancing customer satisfaction and operational efficiency. Eager to leverage leadership skills and industry knowledge to elevate service standards.
Work History
1ST GRADE TEACHER
1 Year 10 Months- Created nurturing classroom environment, fostering academic and social growth for all students
- Teaching foundational literacy, mathematics, science, and social studies aligned with school curriculum.
- Provided differentiated instruction, addressing diverse learning needs and enhancing student engagement
- Communicate regularly with parents, providing updates on student progress
- Assess students' performance through formal and informal evaluations, adjusting instruction accordingly.
- Collaborate with fellow teachers and administrators to uphold the school's mission and maintain academic excellence.
Bartender Shift Manager
- Supervised bar shifts, coordinating service flow and resolving operational issues
- Trained bartenders on drink standards, guest service, and closing procedures
- Balanced multiple orders, payments, and customer needs in a high-paced environment
- Monitored alcohol consumption, ensured guest safety, and complied with regulations
- Collaborated with bar staff and servers to enhance service efficiency
- Maintained professionalism during peak hours, effectively handling difficult customers and unexpected challenges.
- Supervised bar shifts, coordinating service flow to enhance guest experience and resolve operational issues.
- Improved customer satisfaction by delivering prompt and efficient service during busy shifts.
- Elevated customer satisfaction by delivering prompt, efficient service during busy shifts.
1ST GRADE TEACHER
4 Years- Supervised students daily, ensuring safety and fostering a calm, orderly environment in dynamic settings.
- Handled conflicts between students by applying patience, empathy, and problem-solving skills
- Resolved conflicts between students by applying patience, empathy, and effective problem-solving skills, promoting a positive classroom atmosphere.
- Maintained detailed records and enforced policies while adapting swiftly to unexpected situations, ensuring smooth classroom operations.
Server Manager
3 Years 2 Months- Managed server schedules, balancing coverage for banquet functions, dining service, and special events.
- Trained servers on service protocols, menu knowledge, and member-focused etiquette.
- Supervised dining room service, ensuring consistent hospitality standards across clubhouse events and member dining.
- Coordinated with kitchen staff to synchronize course timing and improve table flow.
- Trained servers on order management, food service quality and how to build rapport with guests.
- Handled guest complaints positively and offered appreciation tokens to build customer loyalty.
- Handled guest complaints positively and offered appreciation tokens to build customer loyalty.
Education
SECONDARY SCHOOL
Graduated
ASSOCIATE DEGREE - SCIENCE
Graduated
Skills
Classroom & Group Management
Conflict Resolution & Problem-Solving
Conflict resolution
AED Certified (Expires 2027)
Communication & Interpersonal Skills
Interpersonal communication
Team Collaboration
Multitasking Under Pressure
Positive feedback
Behavioral Management
Problem solving
Organization
Timeline
1ST GRADE TEACHER
Central Christian school
01.2025 - CurrentRead More
1ST GRADE TEACHER
Providence Academy
01.2021 - 01.2025Read More
Server Manager
Loudoun Golf and Country Club
03.2020 - 05.2023Read More
Gupton Jones College
ASSOCIATE DEGREE from SCIENCE
Read More
Bartender Shift Manager
West End
2023 - 01.2025Read More
Lakeside High School
SECONDARY SCHOOL
Read More