Angela Tucker
Winter Park,FL
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Guest Service Representative
Orange Lake Resort
01.2023 - Current
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
- Welcomed guests on arrival, displaying professional and friendly approach.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Processed guest check-ins and check-outs following procedures for fast turnover.
- Utilized variety of organizational and communication skills to drive guest satisfaction.
Realtor
Keller Williams
10.2020 - 11.2022
- Advised clients on market conditions and property value for informed decision-making.
- Advertised client properties through websites, social media, and real estate guides.
- Created compelling listing presentations that showcased properties'' unique features while highlighting their potential value to prospective buyers.
- Reviewed property listings, interviewed potential clients, accompanied clients to properties and effectively communicated condition of sales.
- Enhanced client satisfaction with diligent follow-up after closing, ensuring a positive experience overall.
- Conducted comprehensive market analysis to identify opportunities for investors.
- Educated clients on changing or updating properties, buying, and selling techniques and processes to maintain curb appeal.
- Followed-up escrow process, coordinated contingency removal of property inspection and maintained timely closing of escrow.
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
- Prepared and presented contracts and other legal documents to clients.
Disputes Specialist
PRA Group Inc
02.2017 - 05.2019
- Kept up to date on industry information, system changes, network rules and compliance issues.
- Assessed financial risk associated with each case, balancing customer needs against potential losses for the organization.
- Reduced chargeback rates by proactively addressing potential issues before they escalated into formal disputes.
- Identified trends in disputes and communicated insights to management, prompting proactive measures to prevent future issues.
- Prevented unnecessary escalations by addressing concerns effectively at the earliest stages of the dispute process.
Sales/Service Representative
GEICO
05.2007 - 03.2014
- Called on existing accounts to drive sales through proactive and relationship-driven contact strategies.
- Cross-sold and upsold products to customers based on solid understanding of current and forecasted needs.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Developed and updated databases to handle customer data.
- Investigated and resolved customer inquiries and complaints quickly.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Education
Bachelor of Science - Psychology/Business Administration
University of Rochester
Rochester, NYSkills
- Market Tracking and Research
- Problem-Solving
- Sales closing
- Calm and Professional Under Pressure
- Teamwork and Collaboration
- Customer Retention Strategies
Certification
Lean Six Sigma Green Belt
Additional Information
There are other jobs that have been excluded so you will see a gap.
Timeline
Guest Service Representative
Orange Lake Resort
01.2023 - Current
Realtor
Keller Williams
10.2020 - 11.2022
Disputes Specialist
PRA Group Inc
02.2017 - 05.2019
Sales/Service Representative
GEICO
05.2007 - 03.2014
Bachelor of Science - Psychology/Business Administration
University of Rochester
Lean Six Sigma Green Belt
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