Justin Muniz
Orlando,FL
Summary
Talented Operations Supervisor versed in business and employee management. Offering 14+ years of experience in Hospitality Industry. Decisive leader and strategic problem solver with excellent communication and team building abilities. Eager to contribute to team success through hard work, attention to detail and organization skills. Motivated to learn, grow, and excel in the Hospitality industry.
Overview
13
13
years of professional experience
Work History
Recreation Assistant Manager
Holiday Inn Club Vacations at Orange Lake Resort
01.2021 - Current
- Provided exceptional customer service to Owners and Guests, addressing concerns and answering inquiries promptly.
- Created and implemented multiple Process Standards for leadership and outlet procedures to create a consistent and safe operation.
- Assisted and mentored Team Members and Supervisors to the next step in their career, including 6 salaried leaders.
- Worked closely with leaders on the opening of FunZone, the addition of new Cabanas, and the Waters Edge Arcade expansion.
- Closely monitored trends in Guest flow, spending, and industry trends to better address revenue and satisfaction opportunities.
Attractions Operations Supervisor
Universal Orlando Resort
03.2017 - 12.2020
- Oversaw day-to-day operation on multiple Attractions within the Universal Orlando Theme Parks.
- Direct Report for 70+ Team Members, including 6+ Team Leaders.
- Created labor schedules and labor budget reflecting various flexibility in Guest flow and operating hours.
- Respond to Guest feedback and concerns while finding resolutions in the field to decrease escalation of situation.
- Promoted safety of Guests and mitigated liability risks by monitoring attraction areas, completing safety inspections and upholding safety policies.
- Updated and created training materials to better support on-the-job training at venues.
Attractions Operations Team Leader
Universal Orlando Resort
02.2012 - 03.2016
- Assisted in the opening of new attraction: Despicable Me: Minion Mayhem.
- Partnered with third party vendors to increase operational readiness of a seasonal attraction.
- Enforced regulatory and company policy compliance to improve workplace, Team Member safety and operational readiness.
- Trained, mentored and directed team of 80+ Team Members at multiple attractions.
Education
Bachelor of Science - Hospitality Management
University Of Central Florida
Orlando, FL12.2012
Associate of Science - Hospitality Management
Hillsborough Community College
Tampa, FL07.2010
Skills
- Operation Logistics
- Customer Service
- Operations Support
- Data Analysis
- Scheduling
- Safety Compliance
Timeline
Recreation Assistant Manager
Holiday Inn Club Vacations at Orange Lake Resort
01.2021 - Current
Attractions Operations Supervisor
Universal Orlando Resort
03.2017 - 12.2020
Attractions Operations Team Leader
Universal Orlando Resort
02.2012 - 03.2016
Bachelor of Science - Hospitality Management
University Of Central Florida
Associate of Science - Hospitality Management
Hillsborough Community College
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