Shabana Lafontant
Kissimmee,FL
Summary
As I approach my 10 year anniversary with Orange Lake I have learned and experienced so much . Last year was particularly special due to being awarded the wilson award and being nominated for the pineapple awards . This company has taught me to see the potential in myself and to constantly strive for excellence and to grow in my leadership role. I am a dedicated hard working employee who is driven to ensure guest satisfaction is our top priority . I Lead with with kindness and fairness to ensure my team has everything they need to run a successful shift. Whether it is cooking on the line when we are short staffed, helping my servers with their guest , or even assisting my higher leaders with scheduling , inventory and the order.
Overview
12
12
years of professional experience
Work History
Restaurant Supervisor
Orange Lake Resort
02.2021 - Current
- Enhanced team performance with regular evaluations and constructive feedback.
- Conducted monthly staff on on one meetings with team member's.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Planned and executed special events in close collaboration with management.
- Worked effectively in fast-paced environments.
- Very adaptable and proficient in learning new concepts quickly and efficiently.
- Passionate about learning and committed to continual improvement.
- Knowledgeable in inputting the schedule into Kronos.
- Able to cook on the line when needed.
- Trained to help assist during the monthly inventory .
- Assisted management in creating more ideas to increase revenue
Relief Supervisor
Orange Lake Resort
04.2020 - 02.2021
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Developed strong relationships with staff, fostering a supportive and collaborative atmosphere.
- Provided excellent customer service during high-pressure situations, maintaining professionalism and empathy at all times.
- Applied keen attention to detail when plating dishes, ensuring consistent presentation standards that met or exceeded guest expectations.
- Confirmed proper placement of products and side items while implementing special instructions.
- Demonstrated strong knowledge of menu items, regularly assisting servers with questions regarding ingredients or allergens when needed.
Host
Orange Lake Resort
03.2014 - 06.2020
- Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
- Monitored dining area capacity to prevent overcrowding while maximizing available seating during peak hours.
- Backed up servers by checking on tables and retrieving items for guests.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Used POS system to enter orders, process payments and issue receipts.
Sales Associate
Race Trac
03.2012 - 12.2013
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Education
Bachelor of Science - Allied Health Management
Florida Technical College
Orlando, FL02.2025
Associate of Science - Medical Assisting
Florida Technical College
Orlando, FL02.2023
Skills
- Opening and closing procedures
- Customer Service
- Team Collaboration
- Restaurant policies and procedures
- Guest Relations
- Performance monitoring
- Cooking
- Safety Training
Timeline
Restaurant Supervisor
Orange Lake Resort
02.2021 - Current
Relief Supervisor
Orange Lake Resort
04.2020 - 02.2021
Host
Orange Lake Resort
03.2014 - 06.2020
Sales Associate
Race Trac
03.2012 - 12.2013
Bachelor of Science - Allied Health Management
Florida Technical College
Associate of Science - Medical Assisting
Florida Technical College
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