BRITTANY SCHULTZ
Davenport,United States
Summary
Enthusiastic Food and Beverage Professional eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Outlet Operations and training to maximize sales and revenue through customer satisfaction and employee engagement. Motivated to learn, grow and excel in Food and Beverage Management.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Assistant Restaurant Manager
Orange Lake Resort
10.2021 - Current
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Kept restaurant compliant with all federal, state and local hygiene and food safety regulations.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Developed unique events and special promotions to drive sales.
Bartender
Orange Lake Resort
05.2011 - Current
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Supported and assisted team members in handling guest inquiries and requests and in resolving guest complaints.
- Trained new staff members on company policies and procedures.
- Maintained stock levels of cups, lids, straws and condiments throughout shift.
- Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank.
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
- Integrated service and team management strategies to boost business profits.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Engaged in suggestive selling and other sales techniques.
Education
Associate of Arts - Criminal Justice
University of Nevada - Las Vegas
Las Vegas, NV05.2009
High School Diploma -
East Ridge High School
Clermont, FL05.2006
Skills
- Decision-Making
- Team building
- Self-Motivated
- Attention to Detail
- Menu Creation
- Extensive Food & Beverage Knowledge
- Guest Oriented and Service Minded
- Leadership Skills
- Ability to meet financial targets
- Multiple task delegation
- Supply Ordering and Management
Certification
- TIPS
- OSHA
- SERV SAFE
Timeline
Assistant Restaurant Manager
Orange Lake Resort
10.2021 - Current
Bartender
Orange Lake Resort
05.2011 - Current
- TIPS
- OSHA
- SERV SAFE
Associate of Arts - Criminal Justice
University of Nevada - Las Vegas
High School Diploma -
East Ridge High School
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