ANGELA UDECHUKWU

• Manage the daily operations of a high-performing pharmacy, processing over 900+ prescriptions daily, while ensuring adherence to all regulatory and company standards.
• Recruit and train pharmacy technicians, design efficient work schedules to streamline workflow, and enhance colleague competencies
• Lead a supportive team that prioritizes continuous learning and professional development, fostering a high-performing, engaged workforce
• Compile monthly reports on sales figures, inventory levels, customer satisfaction scores and other metrics as required by management
• Conduct quarterly reviews of employees' performance against established goals
• Perform prescription claim adjudication, prior authorizations, and check insurance formularies to identify optimal medication choices for patients
• Collaborate with prescribers to recommend cost-effective therapy options for patients, to facilitate patient care continuity
• Conduct comprehensive drug therapy reviews, data entry, and production verification to ensure optimal drug therapy and patient safety
• Provide patient education on medication use, potential side effects, and drug interactions, promoting adherence and positive health outcomes
• Administer 14 different vaccines, including typhoid, rabies, and more
• Improved operational risk by 20% through effective inventory management
• Increased prescription volume by 15%

• Maintained high standards for customer service at all times by responding promptly to inquiries and complaints from customers
• Reviewed customer feedback and store performance metrics regularly with the team, aligning efforts around set goals to improve engagement and performance
• Served as interim Pharmacist-in-Charge for 8 months, and improved patient care by 25%, and prescription volume by 15%
• Maintained consistent customer satisfaction scores over three consecutive years by focusing on patient-centered care, and service excellence.
• Trained the team on the Epic workflow for the efficient completion of COVID-19 point-of-care and antibody testing, enhancing documentation
• Supervised pharmacy technicians and maintained a seamless workflow
• Provided professional consultation services on drug therapy options for patients
• Reviewed prescriptions for accuracy prior to filling to ensure patient safety.

• Ensured adherence to all federal and state laws related to controlled substance inventory management, dispensing, and record-keeping
• Reviewed prescriptions for the appropriateness of therapy, drug interactions, and therapy duplication; collaborated with physicians, nurses, and other healthcare professionals to optimize patient care outcomes
• Addressed customer complaints with efficiency and professionalism, enhancing company image
• Managed inventory to limit out-of-stock situations, avoid excessive inventory, and maintain the budget
• Compounded non-sterile preparations such as ointments, creams or suspensions when necessary
• Assisted in training pharmacy technicians on prescription processing, inventory management and customer service skills. Performed daily audits to ensure accuracy of all pharmacy operations

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• Processed third party insurance claims accurately and efficiently
• Evaluated physician orders for accuracy and completeness prior to dispensing medications
• Monitored patient safety through review of medication profiles for drug interactions, allergies, therapeutic duplication and other potential problems
• Provided patient counseling on medication use and health-related topics
• Ensured that every customer received courteous, knowledgeable, and efficient service
• Initiated synchronized refills, especially for patients on multiple medications, to improve therapy adherence and also increase sales
• Analyzed prescribing trends to monitor compliance and prevent excessive usage

• Received and transcribed verbal prescription orders, transferred prescriptions, and performed order entry in an accurate and timely manner
• Compounded medicinal products for specialty care include hormone replacement therapy such as estrogen, testosterone, and progesterone tablets, capsules, troches, veterinary compounding, and medicated lollipops or gels for dentists, as well as anti-aging face creams and topical pain creams
• Managed inventory and maintained all required documentation in accordance with federal and state pharmacy boards, the DEA, and other regulatory bodies
• Observed pharmacy technicians in the preparation of medications

• Assisted in setting up the central pharmacy, established procedures for quality assurance, assembled a great team, trained and directed team members, and created an environment that fostered learning and development
• Managed the daily operation of the pharmacy, customer service, inventory control, budget allocation, and drug procurement
• Participated in formulary management activities such as evaluating new drugs for formulary inclusion or exclusion decisions based on cost-effectiveness criteria
• Prepared sterile intravenous admixtures, utilizing aseptic technique
• Evaluated medication orders for appropriateness of therapy, potential interactions, route of administration, and stability, and provided quality, compassionate, and personalized care to the patients
• Provided counseling to patients regarding their medications including appropriate administration techniques as well as potential side effects or allergic reactions that may occur
• Delivered clinical presentation on various disease states including infectious disease, kidney disease, inflammatory bowel disease, high blood pressure, diabetes, and malaria to physicians, nurses, and medical and pharmacy students
• Participated in clinical rounds, monitored drug therapy, and made recommendations where necessary
• Educated nursing staff on proper administration techniques of various medications used within the facility
• Provided specialty care in the tuberculosis, HIV, and AIDS departments
• Organized a health education workshop for the community, provided free blood glucose and malaria screenings, and encouraged them to seek medical help for optimal health
• Provided special services such as diabetes, hypertension education and management, blood glucose, and cholesterol monitoring

• Conducted periodic reviews of expired drugs with nursing staff to ensure proper disposal of outdated medications
• Maintained records of controlled substances dispensed and administered
• Participated in interdisciplinary rounds to provide clinical pharmacist services.
• Verified medication orders for accuracy
• Maintained patient medication profiles, and interviewed patients to gather vital information
• Researched drug information queries from health care providers using various reference sources
• Assisted the pharmacist with compounding medications, such as creams, ointments, and individualized dosage forms
• Worked in the intensive care units (ICU), theater pharmacy, HIV/AIDS, emergency department, and pediatric units