Angela Upson

• Lead end-to-end operations for a multi-million-dollar retail location, with full accountability for P&L performance, sales growth, and operational execution.
• Consistently drive year-over-year revenue growth by executing strategic sales initiatives, promotional events, and credit-driving programs.
• Build and develop a high-performing leadership bench, focusing on succession planning and internal promotions.
• Champion a performance-driven culture by leveraging KPIs including conversion, units per transaction, and credit penetration to exceed company targets.
• Identify and capitalize on business opportunities through detailed analysis of financial reports, sales trends, and customer insights.
• Optimize payroll and expense management to improve profitability while maintaining service excellence.
• Lead large, diverse teams in a fast-paced environment, ensuring alignment with company vision and operational standards.
• Drive operational excellence through strong execution in merchandising, inventory management, and loss prevention strategies.
• Partner with district and regional leadership to deliver consistent results across the market.

• Directed store operations for a high-volume location, delivering consistent sales growth and operational improvements.
• Improved team performance through structured coaching, accountability practices, and leadership development.
• Enhanced operational efficiency by refining scheduling, workload planning, and execution standards.
• Leveraged customer insights to improve service delivery and increase retention.
• Maintained strong merchandising execution to support promotional strategies and drive revenue.

• Managed full P&L responsibility, driving profitability through sales growth and cost control initiatives.
• Developed and executed business strategies that improved overall store performance.
• Built and led high-performing teams, resulting in increased employee engagement and retention.
• Identified operational gaps and implemented process improvements to enhance efficiency.
• Delivered consistent results in high-pressure, fast-paced retail environments.

• Oversaw all aspects of store operations, including staffing, financial management, and inventory control.
• Led a team of 15+ employees, driving sales performance and customer satisfaction.

• Implemented operational strategies that improved store productivity and profitability.