Summary
Overview
Work History
Education
Skills
Timeline
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Angela Valentine

Pearland,TX

Summary

Committed military veteran with years of experience helping clients both in-person and over the phone. Aware of maintaining confidentiality and creating a productive workplace via attentive attention to detail, responsive participation, and active communication. I like to maintain the highest standards of professionalism and ethics in order to lessen common pressures and diffuse any conflicts.

Overview

22
22
years of professional experience

Work History

Billing Specialist / Administrative Assistant

Mack Counseling
06.2023 - 09.2024
  • Supported financial operations by assisting with budget management, tracking expenses, and handling billing processes, including invoice preparation and payment follow-ups.
  • Answered billing questions from patients and insurance companies.
  • Post client and insurance payments.
  • Worked and resubmitted claims, denials and appeals for proper billing.

Patient Service Specialist

Community Health Center Of Snohomish County
04.2016 - 02.2022
  • Verified insurance eligibility for scheduled and walk-in patients to ensure seamless access to healthcare services.
  • Facilitated enrollment in low-cost and free health insurance programs, enhancing community health coverage.
  • Assisted patients with applications for the Sliding Fee Discount Program, improving affordability of care.
  • Provided comprehensive resource support to patients, including financial assistance, transportation, and basic needs, while guiding them through healthcare enrollment appeals.

Claims Specialist

Premera
02.2012 - 11.2015
  • Reviewed and maintained medical records, ensuring accuracy and completeness in compliance with federal and state regulations.
  • Resolved claim disputes proficiently, focusing on effective and efficient adjudication processes.
  • Processed expedited appeals and organizational determinations, and scrutinized claims to detect potential fraud and abuse.
  • Conducted thorough audits of patient accounts to identify and rectify discrepancies, and informed patients via face to face, phone and mail of required documentation needed to maintain healthcare coverage.

Eligibility and Enrollment Specialist

Neighborcare Health
07.2002 - 08.2011
  • Verified billing data completeness for accuracy and corrected any errors.
  • Notified clients via face to face, phone and mail of payment obligations and answered any questions pertaining billing or insurance.
  • Reconciled billing statements with patient medical records.
  • Prepared reports detailing billing actions, flags and other key information.

Education

Diploma - Medical Billing and Coding

The College of Health Care Professions
Houston, TX
06.2023

Diploma - Billing and Coding

Pierce College
Tacoma, WA
12.2001

Skills

  • Invoice processing
  • Customer service
  • Claims processing
  • Data entry proficiency
  • Decision-making
  • HIPAA compliance
  • Claim submission
  • Denial management
  • Payment posting
  • Team collaboration
  • Verbal and written communication
  • Insurance verification

Timeline

Billing Specialist / Administrative Assistant

Mack Counseling
06.2023 - 09.2024

Patient Service Specialist

Community Health Center Of Snohomish County
04.2016 - 02.2022

Claims Specialist

Premera
02.2012 - 11.2015

Eligibility and Enrollment Specialist

Neighborcare Health
07.2002 - 08.2011

Diploma - Billing and Coding

Pierce College

Diploma - Medical Billing and Coding

The College of Health Care Professions

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Angela Valentine