Kira Espinal
Carlstadt
Summary
Highly organized and detail-oriented professional with extensive experience as an Administrative Assistant. Proven track record of consistently exceeding performance standards while ensuring accuracy and compliance.
Orderly and committed offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
Overview
14
14
years of professional experience
Work History
Administrative Assistant/Billing Specialist
Metro Fire & Safety
Carlstadt
02.2021 - 06.2025
- Resolved customer inquiries regarding billing, charges, and payments.
- Maintained accurate and complete billing system and process.
- Handled escalated cases from customers regarding billing disputes professionally.
- Process & post payments
- Regularly update accounts database
- Run reports to keep track of past due accounts and follow up.
- Tracking payments
- Reconciling accounts receivable
- Supported customer inquiries through phone and email communication professionally.
- Coordinated office supplies procurement and inventory management effectively.
- Facilitated effective communication between departments to enhance workflow.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Handled confidential documents in an organized fashion according to established protocol.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Directed customer inquiries to appropriate department personnel.
Medical Assistant/Medical Receptionist
Dr Rubinstein Cardiologist
Newark
08.2015 - 01.2018
- Properly coding services, procedures, diagnoses, and treatments.
- Preparing and sending invoices or claims for payment.
- Assisted healthcare providers with patient examinations and procedures.
- Managed patient records and ensured accurate documentation in electronic systems.
- Scheduled appointments and coordinated patient flow within the clinic.
- Educated patients on treatment plans and provided care instructions.
- Prepared examination rooms and maintained cleanliness and organization.
- Collected medical histories and performed basic diagnostic tests as needed.
- Supported administrative tasks, including billing and insurance verification processes.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Measured vital signs and took medical histories to prepare patients for examination.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Documented notes during patient visits.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
Medical Assistant/Receptionist
Bayonne Dermatology
Bayonne
04.2011 - 07.2015
- Compiling medical records and charts, scheduling appointments, and filing insurance paperwork and billing.
- Assisted patients with check-ins and appointment scheduling.
- Managed patient records using electronic health record system.
- Measured vital signs and took medical histories to prepare patients for examination.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Scheduled appointments for patients via phone and in person.
- Collected samples from patients for laboratory testing purposes.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Registered new patients into practice management software program accurately entering demographic information.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
- Filed insurance claims forms in accordance with applicable regulations.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Supported administrative staff by processing payments.
Administrative Assistant
Dr Alexander Estrada
North Bergen
- Served as primary point of contact for facilitating operational and administrative inquiries.
- Monitored daily operations in order to ensure efficient workflow processes were being followed.
- Scheduling appointments.
- Updating medical records and charts.
- Answering phones.
- Filling out insurance forms and other kinds of paperwork.
- Processing medical insurance payments.
- Sending lab results to doctors or other clinicians.
- Ordering office supplies.
- Assisted in the preparation of presentations using Microsoft Office Suite applications such as Word, Excel, PowerPoint.
- Compiled and entered data into various databases to ensure accuracy and completeness.
- Maintained office inventory by assisting with supply orders.
Medical Assistant
The Chubb institute
Jersey city
Education
High School Diploma -
Dickinson High school
Jersey City, New JerseySkills
- Claims Processing
- Contract Preparation
- Invoice Processing
- Insurance Verification
- Patient Account Management
- Payment Posting
- Claim Submission
- Data Entry Proficiency
- Professional correspondence
- Detail orientation
- Effective communication
- Data entry accuracy
- Accounts reconciliation
- HIPAA compliance
- Time management
- Office administration
- AR/AP
Languages
- English, Fluent
- Spanish, Fluent
Timeline
Administrative Assistant/Billing Specialist
Metro Fire & Safety
02.2021 - 06.2025
Medical Assistant/Medical Receptionist
Dr Rubinstein Cardiologist
08.2015 - 01.2018
Medical Assistant/Receptionist
Bayonne Dermatology
04.2011 - 07.2015
Administrative Assistant
Dr Alexander Estrada
Medical Assistant
The Chubb institute
High School Diploma -
Dickinson High school