ANGELA VELASCO
Administrative Clerk
Azusa,CA
Summary
Detail-oriented Medical Office Administrator with expertise in managing complex schedules, patient interactions, and confidential records. Focused on fostering teamwork and delivering exceptional customer service to ensure efficient operations and clear communication in medical settings. Proficient in medical terminology, office software, and confidentiality protocols, contributing to improved patient experiences.
Overview
2
2
Certifications
5
5
years of professional experience
Work History
Information Clerk
City of Hope
12.2024 - Current
- Greeted and assisted visitors to create a welcoming environment and provide information. Screened and badged all visitors to Helford Hospital and other inpatient units.
- Provided information about establishment, such as location of departments and offices, employees within organization, and services provided.
- Input transportation services for all patients when needed, including Hospital Transfers. Ordering Oxygen tanks and gurneys upon patients' arrival.
- Worked alongside with New Patient Services and Admitting Department, to provide the information the patient needs, to ensure smooth workflow.
- Maintained confidential information in a secure manner according to company policies.
- Monitored incoming emails, responded to routine inquiries, and escalated complex issues to appropriate personnel for resolution.
- Provided information about establishment, such as location of departments and offices, employees within the organization, and services provided.
- Monitored incoming emails, responded to inquiries, and escalated complex issues to appropriate personnel for efficient resolution.
- Trained new staff members on company procedures, fostering a supportive work atmosphere.
- Worked with the Security Department on any Visitation policies, emergency responses and Safety.
EKG Monitor Technician
Cardio Medical Group
03.2026 - 05.2026
- Monitored cardiac rhythms, identified abnormal tracings, and escalated critical findings to clinical staff.
- Documented test results, entered data into medical records, and ensured compliance with charting standards.
- Coordinated with nurses and physicians to prioritize urgent studies and support smooth patient flow.
- Prepared patients for testing by explaining procedures, verifying identity, and reducing exam-related anxiety.
- Performed resting, ambulatory, and stress ECG procedures with accurate lead placement and signal quality.
Receptionist Administrator
Atria Covina
08.2021 - 09.2024
- Managed front desk operations, providing exceptional customer service and maintaining a welcoming environment.
- Coordinated schedules and appointments for residents, enhancing their experience and ensuring effective use of time.
- Coordinated schedules and appointments for current Residents.
- Served as central point of contact for vendors and guests accessing building. Aided in establishing brochures for the facility and vendors.
- Collaborated with the Executive Director and Resident Service Director with any given information.
- Processed incoming mail on a daily basis including sorting through packages and distributing them accordingly.
- Tracked office supplies inventory levels; ordered supplies to maintain adequate stock.
- Trained employees in job-specific tasks and assessed continuing education needs to enhance team capabilities.
- Prepared board meeting materials, ensuring accuracy and timely delivery to stakeholders to support informed decision-making.
- Proofread and edited executive documents and communications.
- Maintained confidential files, office logs, and administrative documentation with attention to detail.
Engage Life Coordinator
Atria Covina
08.2021 - 09.2024
- Coordinated events and activities to enhance community engagement and improve resident satisfaction.
- Worked alongside Engage Life Director with planning events for Residents and Vendors representing Atria Covina.
- Maintained accurate records of activities and resident participation. of activities and resident participation through the day.
- Conducted surveys with residents to assess their needs and preferences. and providing them with resources they need.
Caregiver/MedTech
Atria Covina
08.2021 - 09.2024
- Supported 15 to 25 residents with daily activities, promoting independence and enhancing quality of life.
- Monitored health and wellness of individuals, promptly reporting changes to improve care coordination.
- Delivered emotional support and companionship to residents, positively impacting their overall well-being.
- Assisted residents in and out of bed and wheelchairs, using safe transferring techniques.
- Provided emotional support and companionship to residents, improving their overall well-being.
- Trained new staff on caregiving best practices, ensuring adherence to safety and care standards.
- Responded quickly to emergency situations and provided necessary first aid.
Education
Certification - EKG Technician
California State University
Long Beach, CA, USHigh School Diploma - undefined
Heritage Christian School
Bell gardensSkills
- Medical terminology
- Team adaptability
- Patient assistance
- Information management
- Microsoft Office Suite
- Record keeping
- ECG testing
Certification
Basic Life Support, 2024
AWARDS
Exceptional Service Award of Atria Covina, Certificate of Appreciation and contribution to the Occupational Therapy Program
Timeline
EKG Monitor Technician
Cardio Medical Group
03.2026 - 05.2026
Information Clerk
City of Hope
12.2024 - Current
Receptionist Administrator
Atria Covina
08.2021 - 09.2024
Engage Life Coordinator
Atria Covina
08.2021 - 09.2024
Caregiver/MedTech
Atria Covina
08.2021 - 09.2024
High School Diploma - undefined
Heritage Christian School
Certification - EKG Technician
California State University