Angela Wangare Mukundi
Ruiru,Kenya
Summary
"Dynamic and versatile professional with over a decade of experience in retail, sales, and administrative roles. Proven track record in driving sales through persuasive negotiation while maintaining high standards of customer care and operational efficiency. Adept at managing complex schedules and front-desk operations with a high degree of professionalism and attention to detail."
Overview
16
16
years of professional experience
Work History
Store Associate
Mrp
03.2018 - Current
- "Facilitates efficient checkout experiences by proficiently managing Point of Sale (POS) transactions and inventory tracking."
- "Utilizes advanced negotiation and persuasion techniques to assist customers and drive store sales targets."
- "Resolves customer inquiries and disputes through effective conflict mitigation, ensuring a high level of brand loyalty."
Sales Driver
Fifth Grid Company
03.2016 - 01.2018
- "Managed timely delivery schedules while maintaining excellent customer care and relationship management."
- "Generated detailed sales reports to track performance metrics and identify market growth opportunities."
- "Executed local marketing initiatives and negotiated with vendors to expand the company’s regional presence."
Sales Girl Yilmaz
Company Limited
01.2015 - 02.2016
- "Delivered exceptional service by maintaining professional phone etiquette and addressing client needs promptly."
- "Consolidated daily sales data into comprehensive reports for management review."
- "Applied strong negotiation skills to close sales and meet monthly revenue objectives."
Receptionist
Soriba Company Limited
01.2010 - 02.2011
- "Managed front-desk operations with a focus on professional phone etiquette, ensuring all client inquiries were directed to the appropriate departments."
- "Streamlined office efficiency by maintaining an organized physical and digital filing system for quick information retrieval."
- "Produced high-quality, error-free correspondence and documentation utilizing advanced typing and proofreading prowess."
- "Demonstrated exceptional time management by consistently delivering high-quality administrative work within tight, demanding schedules."
- "Conducted basic market research and client analysis to support management in understanding customer needs and negotiation strategies."
Education
STUDENT - ATD
KASNEB
12.2025
KCSE -
Eutychus Secondary School
01.2010
KCSE -
Jamhuri Primary School
01.2005
PASS -
Lutheran Kindergarten
01.1996
Skills
- Customer Relations & Sales: Expert in customer care, advanced negotiation techniques, business persuasion, and conflict mitigation
- Operational Excellence: Proficient in POS (Point of Sale) systems, sales reporting, inventory tracking, and market research
- Administrative Proficiency: Highly skilled in front-desk operations, professional phone etiquette, digital filing, and technical typing
- Core Strengths: Excellent time management, meticulous proofreading, and effective communication skills
References
- Mr. KIMANI, SORIBA CO. LTD., P.O. BOX 53947, Nairobi, Nairobi, 0712687129
- CLAIRE WAIRIMU, YILMAZ CO. LTD., P.O. BOX 21040, Nairobi, Nairobi, 0202049056/7
- REVAL SHAH, FIFTH GRID CO. LTD., P.O. BOX 18954, Nairobi, Nairobi, 0722651882
Languages
- Languages: English (Fluent), Swahili (Native).
Timeline
Store Associate
Mrp
03.2018 - Current
Sales Driver
Fifth Grid Company
03.2016 - 01.2018
Sales Girl Yilmaz
Company Limited
01.2015 - 02.2016
Receptionist
Soriba Company Limited
01.2010 - 02.2011
STUDENT - ATD
KASNEB
KCSE -
Eutychus Secondary School
KCSE -
Jamhuri Primary School
PASS -
Lutheran Kindergarten