Angela Watts

• Called insurance companies to get precertification and other benefits information on behalf of patients.
• Collaborated with healthcare providers to ensure accurate and complete referral information, improving patient care coordination.
• Streamlined referral processes for increased efficiency, resulting in timely appointments for patients.
• Verified insurance benefits and eligibility for [Type] procedures before referring clients.

• Supported administrative tasks including filing, data entry, and insurance verification, leading to increased efficiency within the clinic.
• Contributed to a healthier work environment by adhering to infection control procedures and maintaining cleanliness standards.
• Triaged incoming phone calls, directing callers to appropriate resources or departments for efficient resolution of concerns or inquiries.
• Improved patient satisfaction by efficiently managing front desk operations and addressing inquiries in a timely manner.

• Scheduled appointments with specialists on behalf of clients.
• Verified insurance benefits and eligibility for [Type] procedures before referring clients.
• Coordinated with medical staff and patients to find cost-effective options for services.
• Built professional relationships with service providers.

• Maintained patient confidentiality by adhering to HIPAA regulations and diligently updating records as needed.
• Resolved patient complaints promptly, demonstrating empathy and understanding while seeking mutually beneficial solutions.
• Managed high call volume, prioritizing urgent issues and directing calls appropriately for optimal resolution.
• Implemented effective time management strategies that allowed me to balance multiple responsibilities, resulting in improved productivity and patient satisfaction.

Obtained Medical records from various medical offices to support disability claims

• Assisted patients in filling out check-in and payment paperwork
• Balanced deposits and credit card payments each day
• Compiled and reviewed medical charts
• Used Cerner to schedule appointments
• Took copayments and compiled daily financial records
• Ensured safety and well-being of patients
• Received, recorded and addressed incoming and outgoing communication via telephone and email
• Carried out front office duties utilizing data entry skills in framework of medical database
• Coordinated front office duties, including customer service, patient scheduling and billing
• Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing
• Successfully scheduled patient appointments and placed reminder calls to ensure exceptional customer experience
• Enhanced office efficiency by handling 100+ callers per day
• Verified insurance benefits or eligibility and documented in Cerner system

• Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
• Consistently met deadlines and quality goals for accuracy and timeliness.
• Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
• Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.

• Responded to customer requests for products, services and company information
• Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns
• Answered constant flow of customer calls with up to 10 calls in queue per minute

• Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs
• Located, checked in and pulled medical records for patient appointments and incomplete charts
• Scheduled appointments for doctor visits and procedures using desktop calendar software
• Maintained privacy of patients’ information
• Pulled charts and prepared for nurses and doctors assessment
• Adhered to strict HIPAA guidelines at all times to protect patient privacy