Angela Wheaton
Oklahoma City,OK
Summary
Strategic General Manager specializing in leadership and budget management. Focused on enhancing guest experiences and optimizing team performance through targeted training and development. Expertise in operational efficiency and collaboration, dedicated to maintaining high service standards and delivering outstanding guest satisfaction.
Overview
13
13
years of professional experience
Work History
General Manager
Extended Stay America
Del city, OK
08.2019 - Current
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Oversaw budget management, controlling expenses and maximizing profitability strategies.
- Led daily hotel operations, ensuring exceptional guest experiences and satisfaction.
- Managed staff schedules, optimizing workforce efficiency and resource allocation.
- Designed work schedules and managed payroll processes to optimize budget management.
- Implemented training programs for new employees, enhancing service quality and teamwork.
- Conducted regular inspections of facilities, maintaining cleanliness and safety standards.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
Retail Merchandiser
Hallmark
Oklahoma City, Oklahoma
05.2013 - 08.2019
- Collaborated with store teams to enhance visual merchandising strategies.
- Trained staff on product knowledge and effective merchandising techniques.
- Maintained product displays to align with Hallmark's seasonal themes.
- Organized product displays in accordance with corporate guidelines.
- Coordinated inventory management to ensure stock availability and organization.
- Communicated with vendors to manage incoming merchandise deliveries efficiently.
- Updated store planograms in collaboration with management.
Education
Some College (No Degree) - Computer and Information Systems
Rock Valley College
Rockford, ILSkills
- Operations management
- Budget management
- Inventory management
- Inventory control
- Visual merchandising
- Product display organization
- Customer service
- Staff supervision
- Employee training
- Project management
- Time management
- Conflict resolution
- Effective communication
- Team building
Timeline
General Manager
Extended Stay America
08.2019 - Current
Retail Merchandiser
Hallmark
05.2013 - 08.2019
Some College (No Degree) - Computer and Information Systems
Rock Valley College