Angela Wienczkowski
Tustin,CA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in a fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Very knowledgeable in the Aviation industry and aircraft needs.
Overview
4
4
years of professional experience
Work History
Lead Dispatcher
Orange County Flight Center
08.2023 - Current
- Assisted in resolving customer complaints and grievances.
- Providing excellent customer service in a high paced and stressful environment
- Communicated with customers on aircraft delays and maintenance while offering other solutions
- Trained and provided guidance to new team members to apply best practices and comply with FAA protocols and regulations.
- Demonstrated flexibility and adaptability amidst aircraft schedule changes, or challenging situations while maintaining a positive attitude.
- Supported team morale through effective communication skills that fostered cooperation among diverse team members under various circumstances.
Office Manager
FlyKful
09.2020 - 07.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Ensuring the flight school complied with FAA regulations and safety objections
- Handled scheduling and managed timely and effective allocation of resources
- Answered inbound calls, chats and emails to facilitate customer service.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Education
Associate of Arts - Aviation Management
Cypress College
Cypress, CASkills
- Sabre Software beginner level
- Quick decision making
- Customer service
- Strong work ethic
- Aviation regulations
- Team collaboration
- Reliability and punctuality
- Safety procedures
- Empathy and patience
Affiliations
- The 99's Women in Aviation
Timeline
Lead Dispatcher
Orange County Flight Center
08.2023 - Current
Office Manager
FlyKful
09.2020 - 07.2023
Associate of Arts - Aviation Management
Cypress College
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