Angela Williams
Bossier City,LA
Summary
Proven track record in compassionate caregiving and patient care, honed at Inner Quality Services and DCI. Skilled in medication administration and CPR, with a knack for fostering trust and enhancing patient wellness. Achieved significant improvements in patient satisfaction through diligent, empathetic service. Reliability and punctual attendance underscore a commitment to excellence and patient safety.
Overview
10
10
years of professional experience
Work History
Direct Care Worker
Inner Quality Services
08.2021 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided emotional support to patients during difficult times, fostering a sense of trust and psychological wellbeing.
- Assisted patients with daily living activities such as bathing, dressing, grooming, and feeding for improved quality of life.
- Delivered exceptional service by prioritizing patient safety while maintaining confidentiality according to HIPAA guidelines.
- Maintained detailed records of patient progress, ensuring accurate information was readily available for healthcare providers and family members.
- Managed challenging behaviors effectively using appropriate de-escalation techniques and crisis intervention strategies when necessary.
- Demonstrated empathy and understanding while addressing the diverse cultural, social, emotional, or intellectual needs of each patient.
Dialysis Technician
DCI
01.2020 - 08.2021
- Measured and recorded patients' pre-dialysis and post-dialysis vital statistics.
- Set up and operated dialysis machines for patients receiving treatment for kidney failure.
- Cleaned and connected fistulas, grafts and catheters to prevent infection.
- Maintained a clean and safe environment through diligent adherence to infection control protocols.
- Set-up equipment for dialysis and primed dialyzer in preparation for use.
- Promoted health education among patients, offering guidance on dietary restrictions and self-care strategies related to kidney disease management.
Member Service Specialist
Sam's Club
08.2014 - 01.2020
- Handled escalated calls professionally, mitigating concerns effectively while maintaining excellent rapport with clients.
- Assisted in training new team members, sharing best practices, and contributing to a cohesive work environment.
- Provided personalized financial guidance based on individual goals, helping members make well-informed decisions about their finances.
- Participated actively in continuous improvement initiatives that bolstered member satisfaction and increased overall team performance.
- Established strong relationships with members to foster loyalty and trust, contributing to a high retention rate.
- Enhanced member satisfaction by providing exceptional customer service and addressing inquiries promptly.
Education
Technical - Phlebotomy
Rockbridge Institute
Shreveport, LA05.2023
Technical - Certified Medical Assistant
Rockbridge Institute
Shreveport, LA07.2022
Certificate/technical - Dialysis Technology
Southern University At Shreveport
Shreveport, LA05.2018
Skills
- Patient Care
- Medication Administration
- Reliability and punctuality
- Meal Preparation
- CPR Certified
- Compassionate Caregiving
Timeline
Direct Care Worker
Inner Quality Services
08.2021 - Current
Dialysis Technician
DCI
01.2020 - 08.2021
Member Service Specialist
Sam's Club
08.2014 - 01.2020
Technical - Phlebotomy
Rockbridge Institute
Technical - Certified Medical Assistant
Rockbridge Institute
Certificate/technical - Dialysis Technology
Southern University At Shreveport