Angela Williams
Summary
Sr. Operations Admin with strong communication and productivity skills seeking an Operations Coordinator role. Proven expertise in time management, problem-solving, and communication to drive organizational goals and improve operational efficiency. Experienced in driver and contractor support, compliance maintenance, customer service, and quality assurance.
Overview
7
7
years of professional experience
Work History
Sr. Operations Admin
FedEx
10.2024 - Current
- Led and supervised admin dock operations, ensuring compliance with established procedures.
- Collaborated with contractors and customers to ensure timely and efficient package deliveries.
- Supported drivers to ensure smooth workflow during dock activities.
- Communicated effectively with customers and drivers regarding delivery issues, package requests and answering questions to improve satisfaction.
- Developed communication protocols and innovative ideas to improve team effectiveness and achieve desired outcomes.
- Provided frontline customer service to receive, solve, and escalate customer inquiries and issues.
Package Handler Trainer
FedEx
10.2023 - 10.2024
- Provided guidance to package handlers, helping them achieve goals while adhering to organizational policies and regulations.
- Enforced safety regulations to secure work environment, monitored employee conduct, identified potential hazardous materials for safe handling.
- Resolved employee disagreements regarding job duties following predefined criteria to maintain team cohesion.
- Utilized strong grasp of operations and dock-related technology to optimize productivity; incorrectly addressed packages.
Package Handler
FedEx
11.2022 - 10.2023
- Scanned and sorted packages by destinations to facilitate efficient shipping.
- Tracked packages using scanners to ensure accurate delivery.
- Adhered to safety procedures while operating dock vehicles and machinery to maintain a safe work environment.
Camp Leader
Miami-Dade County Parks, Recreation and Open Space
06.2020 - 10.2022
- Provided guidance and support to campers and staff in various camp activities.
- Applied problem-solving skills to resolve challenging situations, enhancing camper and staff experiences.
- Built strong relationships with parents/guardians, securing their support for camp operations.
- Managed administrative duties, including attendance monitoring and organizing paperwork to maintain camp efficiency.
Front Office Intern
Miami-Dade County Parks, Recreation and Open Space
08.2019 - 07.2022
- Handled incoming calls, promptly redirecting to relevant departments or staff members to ensure effective communication.
- Supported various departments by addressing specific needs, facilitating smoother operations.
- Contributed to administrative operations by filing documents, photocopying files, inputting data into systems, and organizing incoming mail to maintain organized workflows.
Skills
- Dock operations
- Regulatory compliance
- Advanced knowledge of vehicle regulations and compliance
- Quality assurance
- Cross-functional skills in vanlines, customer service and linehaul
- Collaboration and problem-solving
- Adaptability and performance
Accomplishments
- Presented with a Certificate of Recognition for being a great team player.
- Presented with an Employee of the Month Certificate for great leadership and flexibility in offering help throughout the station.
Timeline
Sr. Operations Admin
FedEx
10.2024 - Current
Package Handler Trainer
FedEx
10.2023 - 10.2024
Package Handler
FedEx
11.2022 - 10.2023
Camp Leader
Miami-Dade County Parks, Recreation and Open Space
06.2020 - 10.2022
Front Office Intern
Miami-Dade County Parks, Recreation and Open Space
08.2019 - 07.2022