Open To Work
Angela Mack-Williamson
Savannah,GA
Summary
Sales and guest services professional with extensive experience in hospitality and property management. Proven ability to build strong client relationships, enhance guest satisfaction, and streamline operations through effective CRM and contract management. Recognized for delivering exceptional service and resolving complex issues in fast-paced environments.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Hotel Sales Coordinator
SAI Hospitality LLC
Savannah, GA
07.2023 - Current
- Prepared proposals, contracts, and presentations that aligned with sales initiatives
- Acted as primary client contact for inquiries, fostering high levels of client satisfaction
- Coordinate sales operations, including scheduling, reporting, and CRM database management
- Monitor inventory and collaborate with departments to ensure timely service delivery
- Processed and tracked orders, ensuring accuracy in pricing and invoicing
Registered Security Officer / Dispatcher
Hilton Head Plantation
Hilton Head Island, SC
11.2017 - Current
- Ensured safety and security of residents, visitors, and property through vigilant monitoring and proactive response
- Dispatch emergency services and coordinate with local authorities
- Delivered high-level customer service while enforcing policies and regulations to maintain order and safety
- Maintain compliance with state and federal safety standards
Sales Coordinator / Guest Service Representative
Best Western Premier
Pooler, GA
11.2016 - Current
- Supported sales initiatives and promoted services, contributing to increased occupancy rates
- Resolved guest concerns efficiently, upholding brand standards and enhancing guest satisfaction
- Provide concierge-level assistance and coordinate guest activities
- Managed guest accounts, billing, and daily financial reporting to ensure accurate financial transactions
Guest Service Representative
Holiday Inn & Suites / Express
Multiple Locations
05.2013 - Current
- Resolved guest concerns and alerted management to critical issues to maintain service quality
- Provided concierge services and coordinated transportation to enhance guest experience
- Processed guest transactions, reservations, and vendor accounts to ensure smooth service delivery
- Maintain operational efficiency across front desk functions
Customer Service Representative
Convergys
Charlotte, NC
05.2013 - 03.2014
- Resolved customer issues and escalated complex cases to ensure timely resolution
- Provided support through phone and live chat, enhancing customer experience
- Assisted customers in managing accounts and troubleshooting technical issues
Guest Service Representative / Sales Manager
Candlewood Suites
Huntersville, NC
07.2012 - 05.2013
- Increased occupancy by implementing targeted sales strategies
- Managed guest services, billing, and administrative operations to enhance guest experience
- Built partnerships with local businesses, resulting in increased revenue
Guest Service Representative
Hyatt / Avia Brand
Savannah, GA
05.2010 - 04.2012
- Provided concierge services and managed guest accounts to enhance guest experiences
- Addressed guest concerns to uphold high satisfaction levels
- Coordinated food and beverage services to ensure timely and quality delivery
Property Manager
King/KCM Property Management
Savannah, GA
07.2009 - 04.2012
- Managed leasing, tenant relations, and marketing initiatives to enhance tenant satisfaction and retention
- Maintained financial records and oversaw rent collections to ensure accurate reporting and financial health of properties
- Coordinated maintenance efforts and ensured compliance with regulations to uphold property standards and tenant safety
Education
Healthcare Management
Georgia Southern University
04-2026
Medical Terminology
Savannah Technical College
Computer Information Systems & Business Administration
Savannah State University
Skills
- Sales Strategy
- Sales & Revenue Growth
- Sales forecasting
- Sales Reporting
- Revenue Management
- Customer Relationship Management (CRM)
- Event Coordination
- Contract & Account Management
- Property management systems
- Marketing & Promotions
- Conflict Resolution
Certification
- CPR, First Aid & AED Certified
- SLED Certification (Valid through 2028)
- Certified Notary Public
- Security Guard License / Armed Security License
- Driver’s License (Class C)
Additional Information
Authorized to work in the U.S. for any employer, Fluent in English, Proficient in multiple hospitality and accounting systems
Work Preference
Job Search Status
Open to workWork Type
Full TimePart TimeLocation Preference
On-SiteRemoteSalary Range
$45000/yr - $74000/yrTimeline
Hotel Sales Coordinator
SAI Hospitality LLC
07.2023 - Current
Registered Security Officer / Dispatcher
Hilton Head Plantation
11.2017 - Current
Sales Coordinator / Guest Service Representative
Best Western Premier
11.2016 - Current
Guest Service Representative
Holiday Inn & Suites / Express
05.2013 - Current
Customer Service Representative
Convergys
05.2013 - 03.2014
Guest Service Representative / Sales Manager
Candlewood Suites
07.2012 - 05.2013
Guest Service Representative
Hyatt / Avia Brand
05.2010 - 04.2012
Property Manager
King/KCM Property Management
07.2009 - 04.2012
Healthcare Management
Georgia Southern University
Medical Terminology
Savannah Technical College
Computer Information Systems & Business Administration
Savannah State University