Angela Wilson
leasing Consultant
Fredericksburg,VA
Summary
Dedicated sales and marketing professional who exceeds goals, retains customers and maintains a strong reputation for customer satisfaction.
Overview
13
13
years of professional experience
Work History
Property Management Assistant
Carriage Pointe Of Aquia
05.2019 - 09.2022
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Promptly responded to tenant complaints and concerns for over 55 properties.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
- Exceeded annual occupancy of 100% in 1 year.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Coordinated with legal counsel to resolve tenant disputes.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained sufficient number of units market-ready for lease.
- Collected and maintained careful records of rental payments and payment dates.
- Communicated effectively with owners, residents, and on-site associates.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Coordinated appointments to show marketed properties.
- Kept properties in compliance with local, state and federal regulations.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Generated leads for sales and rental properties through cold calls and referrals.
- Completed annual rent calculations using housing database software.
- Planned special events such as lotteries, dedications and project tours.
Leasing Agent
Evergreens At Smith Run LLC
09.2018 - 08.2019
- Boosted occupancy of 100% by leveraging market knowledge and successful promotional strategies
- Distributed and followed up on tenant renewal notices
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts
- Oversaw monthly collections of over $100 in funds, maintaining high payment rates by building positive relationships with tenants
- Appreciating the uniqueness of each individual
- Communicating openly and with integrity
- Embracing opportunities
- Doing the right thing at the right time for the right reasons
- Marketed property to local businesses through collateral, emails and phone calls
- Kept meticulous records of all correspondence between management and tenants
- Escalated any major issues to the property manager for immediate remediation
- Scheduled various contractors to complete needed work on vacant and occupied units
- Resolved conflicts between tenants regarding noise, encroachments,and parking
Real Estate Salesperson
Southland Log Homes
03.2011 - 04.2015
- Followed up with prospective buyers regarding incentives from the builder and new developments in the surrounding area
- Informed home buyer of the sales, construction and warranty processes
- Maintained connections with clients to encourage repeat business and referrals
- Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations
- Worked closely with clients to get the appropriate loans, inspections and credit reports
- Guided clients from beginning to end of the home buying process in choosing the right property
Real Estate Salesperson
Richmond American Homes
04.2009 - 02.2011
- Delivered positive, effective sales presentations
- Informed home buyer of the sales, construction and warranty processes
- Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations
- Guided clients from beginning to end of the home buying process in choosing the right property
Education
Bachelor of Science - Occupational / Tech Studies
Old Dominion University
Norfolk, VA2019
Associate of Science - General Studies
Germanna Community College - Fredericksburg Campus
Fredericksburg, VA2017
Skills
- Customer service-oriented
- Detail-oriented
- Excellent teamwork
- Works well independently
- Flexible schedule
- Strong organizational skills
- Client-oriented
- Buyer contracts
Timeline
Property Management Assistant
Carriage Pointe Of Aquia
05.2019 - 09.2022
Leasing Agent
Evergreens At Smith Run LLC
09.2018 - 08.2019
Real Estate Salesperson
Southland Log Homes
03.2011 - 04.2015
Real Estate Salesperson
Richmond American Homes
04.2009 - 02.2011
Bachelor of Science - Occupational / Tech Studies
Old Dominion University
Associate of Science - General Studies
Germanna Community College - Fredericksburg Campus