Angela Wilson
Colorado Springs,CO
Summary
Compassionate and detail‑oriented professional transitioning from early childhood education into healthcare support. Skilled in patient communication, documentation, scheduling, care coordination, and maintaining calm in fast‑paced environments. Known for empathy, confidentiality, and building trust with diverse families. Seeking a role in patient services, medical office administration, or clinical support.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Center Director
Junior Academy
Colorado Springs, CO
01.2021 - Current
- Managed daily operations to ensure efficient workflow, supervising 15 staff and coordinating hiring, scheduling, and training initiatives.
- Assisted families with tour arrangements. Supported enrollment processes for new participants. Managed billing inquiries and maintained compliance with regulations.
- Led daily operations to enhance educational programs and services for children and families.
- Mentored and guided staff, fostering a collaborative environment focused on professional growth.
- Streamlined administrative processes to increase efficiency in enrollment and scheduling systems.
Lead Teacher
Junior Academy/Small Wonders
Colorado Springs, CO
01.2004 - 01.2021
- Designed and implemented curriculum, partnered with families, and created safe learning environments.
- Maintained compliance with health and licensing requirements.
- Developed and implemented engaging curricula tailored to diverse learning styles.
- Mentored and coached junior teachers, fostering professional growth and classroom effectiveness.
Education
Degree - in Progress
Pikes Peak State College
Skills
- Communication
- Program promotion
- Training and coaching
- Appointment scheduling
- Documentation & record‑keeping
- Customer service
- Confidentiality & HIPAA awareness
- Crisis de‑escalation
- Multitasking in high‑stress environments
- Care coordination
- Empathy & active listening
- Collaboration with multidisciplinary teams
Certification
- Level 5 PDIS
- Large center Certification
- Coaching Certification
- Medical Administration Certification
- CDL Class B License
- CPR/First Aide
- OSHA
- Mandated Reporting
- Trauma informed care trainer Certification
Timeline
Center Director
Junior Academy
01.2021 - Current
Lead Teacher
Junior Academy/Small Wonders
01.2004 - 01.2021
Degree - in Progress
Pikes Peak State College