Summary
Overview
Work History
Education
Skills
Timeline
Generic

Angela WILSON

Spring,TX

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

12
12
years of professional experience

Work History

Call Center Representative

Valor Global
Phoenix, Arizona
10.2025 - 03.2026
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflict
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
  • Managed a high volume of 75 calls daily, maintaining composure under pressure while providing exceptional service.
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.

Engagement Care Coordinator

Signify Health
Phoenix, Arizona
11.2023 - 06.2025
  • Conducted outbound/inbound outreach to engage clients/patients and encourage participation in programs and services
  • Assisted customers with appointment scheduling, reminders and coordination of services
  • Improved first-call resolution rates by actively listening to customer concerns and offering appropriate solutions.

Customer Retention Specialist

Mittera
Houston, Texas
04.2014 - 07.2023
  • Responded to customer needs through competent customer service and prompt problem solving
  • Monitored delinquent accounts and initiated collections actions when necessary, recovering outstanding balances while maintaining positive customer relationships.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.

Education

Coursework, no degree -

Stephen F. Austin Statue University

High School DIploma -

Chester W. Nimitz High School

Skills

  • Customer Service
  • Inbound and Outbound Calling
  • Verbal and Written Communication
  • Typing Proficiency 55 WPM
  • Microsoft Office
  • Billing Systems and Software
  • CRM Software Knowledge
  • Time Management
  • Customer Retention Strategies
  • Call Center Experience
  • Data Entry and Analysis

Timeline

Call Center Representative

Valor Global
10.2025 - 03.2026

Engagement Care Coordinator

Signify Health
11.2023 - 06.2025

Customer Retention Specialist

Mittera
04.2014 - 07.2023

Coursework, no degree -

Stephen F. Austin Statue University

High School DIploma -

Chester W. Nimitz High School
Angela WILSON