Angela Woerner
Legacy Hair Design
Cumming,GA
20
years of professional experience
Salon Manager experienced in enhancing customer satisfaction and loyalty through conflict mediation and quality service. Delivered exceptional results in fast-paced environments while maintaining a strong work ethic and positive attitude. Licensed in Georgia and Virginia.
Work History
Salon Manager
20 Years 1 Month- Oversaw daily salon operations, ensuring quality service and customer satisfaction.
- Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
- Developed and implemented staff training programs to enhance team performance.
- Increased staff productivity by providing ongoing training, motivation, and performance evaluations.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Scheduled employees to ensure full staffing during business hours.
- Implemented scheduling systems, improving appointment management and reducing wait times.
- Managed inventory processes to maintain optimal stock levels and minimize waste. by tracking expenses, purchases, and shelf stock.
- Grew customer numbers and boosted loyalty with strategic engagement and marketing strategies.
- Resolved client concerns effectively, maintaining high retention rates and loyalty.
- Addressed and resolved customer complaints swiftly, maintaining high levels of client satisfaction and loyalty.
- Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
- Arranged employee shifts to optimize service delivery and coverage. to maintain service efficiency and coverage. to maintain adequate coverage during business hours.
- Evaluated employee performance, providing constructive feedback to foster growth.
- Conducted regular meetings with employees to assess progress toward goals and address any areas needing improvement or further development.
- Managed inventory control, optimizing product selection and reducing waste.
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Analyzed financial reports, identifying areas for cost reduction and revenue enhancement.
- Managed cash flow, business transactions, banking, and accounting processes.
- Established a positive workplace culture that fostered teamwork, open communication, and professional growth among staff members.
- Oversaw staff recruitment efforts to ensure a diverse team of talented professionals was assembled for the salon''s success.
- Maintained general appointment calendar and set shift schedules.
- Addressed and resolved customer complaints swiftly, maintaining high levels of client satisfaction and loyalty.
Education
Cosmetology - Cosmetology
BBA - Business marketing
Skills
Customer service
Customer satisfaction
Guest relations
Inventory management
Employee development
Task delegation
Decision-making skills
Problem-solving skills
Conflict mediation
Health and safety regulations
Commitment to quality and service
Timeline
Salon Manager
Legacy Hair Design
08.2006 - CurrentRead More
James Madison University
BBA from Business marketing
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Elizabeth City State University
Cosmetology from Cosmetology
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