Angela Wood
Amedisys Hospice Care
Bluefield,WV
1
Certification
18
years of professional experience
Hospice operations leader with deep experience in workflow oversight, compliance monitoring, budget control, and staff development. Known for streamlining services, supporting quality care, and guiding teams through change.
Work History
Director of Operations
2 Years 11 Months- Supervised daily hospice operations to ensure patient care workflows aligned with organizational standards and regulatory requirements.
- Coordinated staffing schedules to maintain appropriate coverage across clinical and administrative functions.
- Led coordination of interdisciplinary leaders to improve admissions census management and service delivery processes.
- Tracked hospice policy compliance against accreditation expectations while maintaining documentation accuracy.
- Monitored compliance with hospice policies, accreditation expectations, and documentation accuracy.
- Collaborated with clinical leadership to resolve service barriers and maintain continuity of care.
- Oversaw budgeting, resource allocation, and expense controls to support sustainable operations.
- Mentored managers and staff, reinforcing accountability, performance expectations, and process consistency.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Mentored and coached team members to foster productive and engaging a productive and engaging work environment.
- Delivered exceptional customer experiences by implementing strategies focused on meeting evolving needs and expectations.
- Enhanced employee engagement by developing training programs, fostering a collaborative culture, and promoting professional development opportunities.
- Promoted a culture of safety within the organization by enforcing compliance with established regulations, policies, procedures, as well as conducting regular audit checks.
- Improved team morale and reduced turnover by implementing a series of employee engagement programs and personalized career development plans.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reported issues to higher management with great detail.
Clinical Manager
8 Years 3 Months- Directed hospice clinical operations, aligning patient care plans with interdisciplinary team goals.
- Oversaw RN, LPN, and aide workflows, ensuring consistent compliance with hospice regulations.
- Coordinated patient admissions, certifications, and recertifications to support timely service delivery.
- Reviewed documentation for accuracy, completeness, and adherence to clinical standards.
- Mentored clinical staff on end-of-life care practices, documentation, and care coordination.
- Monitored quality initiatives, identifying process gaps and implementing corrective actions.
- Facilitated interdisciplinary meetings to update care plans and resolve patient care concerns.
- Promoted high morale and staff retention through dynamic communication, prompt problem resolution, proactive supervisory practices and facilitation of positive work environment.
- Ensured compliance with regulatory guidelines and accreditation standards through consistent monitoring and implementation of corrective actions when needed.
- Promoted a culture of safety within the clinic by enforcing policies related to infection control, medication administration, and incident reporting procedures.
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
- Enhanced staff performance through regular training, mentoring, and professional development opportunities.
- Fostered a positive work culture by recognizing employee achievements and addressing any concerns proactively.
- Delegated tasks to staff members, monitored completion of all duties and provided support to enhance performance.
- Successfully managed clinic operations during periods of change or growth by adapting processes as needed.
- Oversaw overall operation of nursing services and patient care.
- Delivered effective onboarding and training to new and existing employees and cross-trained staff members in other job roles to maximize coverage.
- Contributed to successful accreditation reviews with thorough preparation efforts focused on documentation completeness.
- Communicated with patients, asked appropriate questions, and employed active listening to determine best care.
- Handled job duties for staff members which were unavailable or out of the office.
- Maintained up-to-date knowledge of industry trends and best practices to inform ongoing improvements in clinical management strategies.
- Improved staff morale and retention by initiating recognition programs and professional development opportunities.
- Implemented cost-saving measures without compromising on quality of patient care.
Registered Nurse Case Manager
1 Year- Coordinated interdisciplinary communication with physicians, social workers, and chaplains to support patient-centered care.
- Monitored changes in condition and adjusted interventions to maintain comfort and clinical stability.
- Conducted comprehensive hospice assessments to guide individualized care plans and symptom management.
- Documented visits, care updates, and progress notes accurately in electronic medical records.
- Collaborated with intake and admission teams to ensure timely patient transitions into hospice care.
- Reviewed care plans for regulatory compliance and aligned services with hospice eligibility requirements.
- Provided education and support to patients and families, empowering them to make informed decisions regarding their healthcare needs.
- Authored initial assessments of patients and family to develop plans for individual home care needs.
- Responded promptly and professionally to patient questions and concerns.
- Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.
- Effectively communicated with physicians regarding patient needs, performance, medications and changes.
- Participated in ongoing professional development opportunities focused on refining case management skills in alignment with industry best practices.
- Administered medications and treatments as prescribed by physicians.
- Conducted regular re-evaluations to address changes in needs and conditions, introducing revisions to care plans.
- Completed initial assessments of patients and family to determine and address individual home care needs. ·
- Advocated for patients'' rights, facilitating access to necessary services and resources within the community.
- Mentored new nursing professionals during orientation periods, fostering a collaborative team dynamic that supported the delivery of high-quality care.
- Performed evaluations on a consistent basis to address changes in patient needs, conditions and medications, altering care plans when required.
- Educated family members and caregivers on patient care instructions.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Evaluated patient histories, complaints, and current symptoms.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
Baylor RN
1 Year- Assessed hospice patients' pain and symptoms, adjusting nursing interventions to support comfort-focused care.
- Coordinated interdisciplinary care plans with physicians, social workers, and chaplains to align end-of-life goals.
- Educated families on disease progression, medication use, and signs of decline to improve home care confidence.
- Documented comprehensive assessments, visits, and care updates in EMR systems with accuracy and timeliness.
- Responded to urgent patient needs, triaging concerns and communicating changes to care team promptly.
- Administered medications and treatments while monitoring for adverse reactions and symptom changes.
- Developed trusting relationships with patients and families, providing emotional support during end-of-life transitions.
- Reviewed referrals, admissions, and care plans to ensure continuity across hospice services and settings.
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple comorbidities.
RN Staff Nurse
5 Years 8 Months- Administered medications and treatments while monitoring responses and documenting outcomes accurately.
- Assessed patient conditions and prioritized nursing interventions for safe, timely care.
- Collaborated with physicians and care teams to coordinate individualized treatment plans.
- Educated patients and families on discharge instructions, medications, and self-care practices.
- Monitored vital signs and clinical changes, escalating concerns to support prompt intervention.
- Maintained precise electronic health records using established documentation and charting standards.
- Implemented infection control protocols to protect patients, staff, and care environments.
- Responded to urgent patient needs and supported effective care delivery during high-acuity situations.
- Proactively identified potential patient safety risks, taking corrective actions to prevent harm or injury.
- Maintained accurate and detailed records of patient assessments, treatments, and progress notes for seamless continuity of care.
- Assisted physicians during medical procedures, ensuring accurate delivery of care as prescribed by the healthcare provider.
- Devised customized interventions addressing physical, emotional, social, spiritual aspects of each patient's well-being while adhering to professional ethics guidelines.
- Monitored patients' conditions and reported changes in physical presentation, appearance, and behavior to discuss treatment with physicians.
- Performed various nursing interventions such as wound dressing, vital sign monitoring, and specimen collection.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Assessed physical, psychological, physiologic, and cognitive status of patients.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Implemented medication and IV administration, catheter insertion, and airway management.
Case Manager
2 Years 8 Months- Coordinated individualized service plans aligned with client needs, goals, and community resources.
- Collaborated with interdisciplinary teams to address barriers and support service continuity.
- Monitored client eligibility, referrals, and follow-up actions to maintain consistent care coordination.
- Documented assessments, progress notes, and case updates in compliance with agency requirements.
- Guided clients through available benefits, programs, and community-based support options.
- Evaluated service outcomes and adjusted support strategies to improve client stability.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
Education
Associate of Science - Nursing
High School Diploma
Skills
Operations management
Operations oversight
Strategic planning
Execution strategy
Financial controls implementation
Schedule oversight
Quality assurance
Operational efficiency
Staff management
Staff training/development
Hiring and onboarding
Delegation
Patient care oversight
Talent acquisition
Resource allocation
Judgment and analysis
Certification
BLS
Timeline
Director of Operations
Amedisys Hospice Care
12.2023 - CurrentRead More
Clinical Manager
Amedisys Hospice Care
09.2015 - 12.2023Read More
Registered Nurse Case Manager
Amedisys Hospice Care
09.2014 - 09.2015Read More
Baylor RN
Amedisys Hospice Care
09.2013 - 09.2014Read More
Case Manager
REM Community Options
01.2011 - 09.2013Read More
RN Staff Nurse
St Joeseph Hospital
01.2009 - 09.2014Read More
WVU At Parkersburg
Associate of Science from Nursing
Read More
Parkersburg Catholic High School
High School Diploma
Read More