Angela Woods
Chicago,IL
Summary
Motivated professional with successful background in the field offering advanced money handling, merchandising and team leadership abilities combined with dedicated and hardworking approach. Focused on maximizing team efficiency and customer satisfaction through training and performance improvements.
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
9
9
years of professional experience
Work History
Head Cashier
Shell Gas Station
Chicago, IL
05.2019 - 07.2024
- Collaborated with the management team to determine appropriate staffing levels for peak hours.
- Scheduled and supervised cashiers during shifts, ensuring proper coverage of registers.
- Verified employee timecards for accuracy and completeness prior to submitting payroll information.
Customer Service Representative
Conduent
Chicago, IL
10.2015 - 09.2017
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Some College (No Degree) - Medical Assisting
BIR Training Center
Chicago, ILSkills
- Equipment Troubleshooting
- Training and coaching
- Price Verification
- Customer Service Management
- Adaptability and Dependability
- Verbal/written communication
- Customer Relations
- Data Entry
- Call Management
- Product and service solutions
- Team Development
- Call Center Operations
Timeline
Head Cashier
Shell Gas Station
05.2019 - 07.2024
Customer Service Representative
Conduent
10.2015 - 09.2017
Some College (No Degree) - Medical Assisting
BIR Training Center