Angela Yarrell
Ferndale
Summary
Dedicated administrative and client experience professional with 20+ years of experience in customer support, clerical operations, committed to delivering exceptional client support in fast-paced environments. Skilled in Microsoft 365, EPIC, Salesforce, and SAP with expertise in client support, data management, and regulatory compliance.
Overview
22
22
years of professional experience
Work History
Patient Relations Representative - Part Time
Corewell Health
Farmington Hills
03.2023 - Current
- Delivered front-desk support by greeting patients, managing phone inquiries, and directing calls to appropriate staff to facilitate effective communication.
- Register patients and input insurance information into EPIC EHR, ensuring complete and compliant records.
- Pre-registered 5+ scheduled and outpatient patients daily for Labor & Delivery procedures, contributing to improved admissions process and reduced patient wait times.
- Obtain patient consent and release of information forms in accordance with privacy and compliance standards.
- Prepare and distribute over 10 patient charts daily, verifying accuracy of documentation to improve patient care protocols, resulting in enhanced treatment efficiency.
- Verify and complete over 5 Labor & Delivery newborn birth documentation entries weekly, ensuring adherence to HIPAA and AAP standards.
- Tracked daily admissions, discharges, transfers, and births using EPIC, ensuring 100% accuracy in 24-hour unit census reporting.
Senior Marketing Customer Service Support
Ferndale Healthcare
Ferndale (Remote)
11.2011 - 02.2026
- Managed 20+ daily inquiries via phone and email, delivering timely, professional support.
- Responded to 30+ daily inquiries through the Contact Us email system, resolving product-related issues.
- Managed 20+ monthly counterfeit-related complaints, processing returns, issuing replacements, and maintaining detailed compliance documentation.
- Coordinated resolution of 50+ monthly return sample shipments, collaborating with providers and field representatives to enhance processing efficiency and communication.
- Executed 80+ weekly sample and literature shipments, ensuring adherence to established Standard Operating Procedures (SOP).
- Verified 100% compliance of processed faxes with SOP guidelines before entry into the Salesforce database.
Access Center Representative – Part Time
Beaumont Healthcare
Southfield
11.2020 - 02.2023
- Answered 20+ incoming calls daily from client employees, providing information and assistance on the COVID-19 screening and testing protocol.
- Conducted health assessments for 20+ employees daily, processing and documenting information to maintain compliance with corporate COVID-19 policy.
- Coordinated weekly scheduling for 20+ employee testing appointments using EPIC system, ensuring timely access to necessary testing services.
- Documented outcomes of over 20 patient interactions daily in EPIC (EHR) system maintaining compliance with service standards for healthcare employees.
- Provided remote communication and support for clients on COVID-19 protocols, enhancing understanding and adherence.
Service Support Administrator
Atlas Copco Tools and Assembly LLC
Auburn Hills
11.2004 - 07.2011
- Coordinated intake and processing of 25+ weekly bench repair service orders at Atlas Copco Tools & Assembly service center, ensuring timely service delivery.
- Logged and managed service records for 500+ customer equipment entries annually in Gage In Site and Lotus Notes database, facilitating accurate documentation and order management.
- Processed 50+ customer purchase orders, generated 30 price quotations, and invoiced 30 completed repair orders monthly using BPCS system, streamlining order fulfillment.
- Conducted final order reviews before shipment, verifying quantities, pricing, and shipping details to ensure accurate billing and fulfillment.
Education
High School Diploma -
Oak Park Senior High School
Oak Park, MichiganSkills
- Healthcare records management
- Reimbursement Procedures
- Regulatory compliance
- Client support
- CRM Database Management
- Salesforce
- EPIC
- Microsoft Excel
- Microsoft Word
- Microsoft Outlook
- Vendor coordination
- SAP
Timeline
Patient Relations Representative - Part Time
Corewell Health
03.2023 - Current
Access Center Representative – Part Time
Beaumont Healthcare
11.2020 - 02.2023
Senior Marketing Customer Service Support
Ferndale Healthcare
11.2011 - 02.2026
Service Support Administrator
Atlas Copco Tools and Assembly LLC
11.2004 - 07.2011
High School Diploma -
Oak Park Senior High School