Kristie Beach
The Woodlands
Summary
Experienced Patient Relations Representative specializing in patient advocacy and conflict resolution within fast-paced healthcare settings. Facilitates communication among patients, families, and healthcare teams to ensure coordinated care and effective resolution of concerns. Leverages emotional intelligence to de-escalate high-stress situations while maintaining trust. Focused on enhancing patient-centered care and fostering collaborative partnerships to drive organizational success.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Patient Relations Representative
Memorial Hermann The Woodlands Medical Center
The Woodlands
06.2025 - Current
- Liaised between patients, families, physicians, and hospital staff to facilitate clear communication, coordinated care, and timely resolution of concerns.
- Resolved diverse patient and family concerns through issue investigation, collaboration with clinical teams, and implementation of effective, patient-centered solutions.
- Cultivate positive relationships with patients and families by providing compassionate support, clear guidance, and responsive service to enhance the overall patient experience.
- De-escalated difficult situations and advocated for patients while upholding hospital standards and policies.
Certified Medical Assistant
Medical Colleagues of Texas
Katy
05.2023 - 06.2025
- Assisted primary care physician during patient examinations and treatments to ensure quality care.
- Prepared and administered injections, collected and prepared laboratory specimens, and monitored patient vitals to support accurate diagnosis.
- Ordered laboratory tests and refilled prescriptions to maintain continuity of patient care.
- Performed administrative duties such as answering phones, scheduling appointments and maintaining medical records.
Research Assistant
UTMB Healthcare Systems
Galveston
08.2000 - 09.2002
- Analyzed statistical data using modern and traditional methods to inform research techniques and improve study outcomes.
- Collaborated with leadership team to identify relevant research questions and develop effective data collection strategies.
- Recruited and screened participants for clinical research, administering psychological tests and demographic surveys to ensure data integrity.
- Organized paperwork, including participant-informed consent waivers and research scope documentation.
Psychometrician
Process Strategies- Charleston Area Medical Center
Charleston
04.1998 - 06.2000
- Administered and scored neuropsychological and psychological tests, including aptitude, personality, and academic assessments, enhancing patient evaluation under clinical psychologist supervision.
- Contracted with CAMC-Charleston Area Medical Center to administer cognitive testing to brain injured patients in the rehab unit.
- Interpreted and documented test results, effectively organizing and modeling data to support accurate clinical decision-making.
- Completed testing in accordance with relevant regulations, ensuring adherence to ethical standards and contributing to patient safety.
Education
Bachelor of Arts - Psychology
Rutgers University
New Brunswick, NJ05-1996
Skills
- Patient Advocacy
- Healthcare Systems Knowledge
- Documentation compliance
- Service recovery
- Conflict resolution
- Interdisciplinary Collaboration
- Relationship management
- Compassionate Communication
Certification
Certificate of Completion in Medical Assisting- Lone Star College, 2023
Accomplishments
Tulip Award- 2026
Affiliations
Volunteer- Houston Food Bank
Timeline
Patient Relations Representative
Memorial Hermann The Woodlands Medical Center
06.2025 - Current
Certified Medical Assistant
Medical Colleagues of Texas
05.2023 - 06.2025
Research Assistant
UTMB Healthcare Systems
08.2000 - 09.2002
Psychometrician
Process Strategies- Charleston Area Medical Center
04.1998 - 06.2000
Bachelor of Arts - Psychology
Rutgers University