Kathryn Arroyo
Venice
Summary
Dedicated professional with strong administrative and customer service expertise. Streamlines patient and client services by coordinating communications, referrals, and policy enforcement. Skilled in conflict resolution and delivering balanced solutions to enhance operational efficiency.
Overview
11
11
years of professional experience
Work History
Patient Relations Representative
First Physicians Group Pulmonology
Sarasota
06.2024 - 12.2024
- Assisted patients with scheduling appointments and managing inquiries.
- Provided support to medical staff by preparing patient records and documentation.
- Handled incoming calls and addressed patient concerns effectively and courteously.
- Coordinated communication between patients and healthcare providers for seamless service.
- Ensured compliance with privacy regulations while managing sensitive patient information.
- Utilized electronic health record systems to update and maintain patient data accurately.
- Maintained a welcoming environment for patients through exceptional customer service skills.
Registered Medical Assistant
Centerplace Health
Sarasota
01.2024 - 05.2024
- Assisted healthcare providers with patient examinations and procedures.
- Recorded patient histories and vital signs accurately in electronic records.
- Prepared examination rooms and ensured equipment was sterile and functional.
- Instructed patients on medication usage and follow-up care procedures.
- Scheduled appointments and coordinated referrals for specialist services.
- Managed inventory of medical supplies and restocked as necessary.
- Provided compassionate patient care and addressed concerns promptly.
- Maintained confidentiality of patient information in compliance with regulations.
- Maintained clinical records according to HIPAA regulations.
- Collected specimens for laboratory testing according to accepted standards.
- Administered injections under direct supervision of a physician or nurse practitioner.
- Assisted with administrative duties such as filing paperwork and preparing documents for review by physicians or other healthcare providers.
- Contacted pharmacies to submit and refill patients' prescriptions.
Registered Medical Assistant
Methodist Hospitals, Southlake Campus
Merrillville
01.2022 - 11.2023
- Assisted healthcare providers with patient examinations and procedures.
- Recorded patient histories and vital signs accurately in electronic records.
- Prepared examination rooms and ensured equipment was sterile and functional.
- Instructed patients on medication usage and follow-up care procedures.
- Scheduled appointments and coordinated referrals for specialist services.
- Managed inventory of medical supplies and restocked as necessary.
- Provided compassionate patient care and addressed concerns promptly.
- Maintained confidentiality of patient information in compliance with regulations.
- Educated patients about medications, procedures and physician's instructions.
- Collected specimens for laboratory testing according to accepted standards.
- Administered injections under direct supervision of a physician or nurse practitioner.
- Assisted with administrative duties such as filing paperwork and preparing documents for review by physicians or other healthcare providers.
Family Support Specialist
Mental Health America of Northwest Indiana
Hammond
10.2019 - 01.2022
- Facilitated family support meetings to assess needs and coordinate resources.
- Developed individualized care plans tailored to each family's unique circumstances.
- Collaborated with community organizations to enhance service delivery and outreach efforts.
- Provided crisis intervention and emotional support during challenging family situations.
- Educated families on mental health resources and coping strategies for better outcomes.
- Maintained accurate documentation of client interactions and service referrals.
- Advocated for families within mental health systems to ensure access to necessary services.
- Demonstrated effective, culturally sensitive engagement with patients, families and partners.
- Assisted with the development of parenting skills and strategies for families.
- Participated in weekly staff meetings to discuss caseloads and best practices.
- Provided case management services to families in need of assistance.
- Ensured all documentation was accurate and up-to-date according to agency policies.
- Advised on public benefits such as food stamps, housing subsidies, Medicaid.
Customer Service Representative
NiSource
Merrillville
08.2019 - 10.2019
- Assisted customers with inquiries regarding utility services and billing issues.
- Processed service requests and resolved customer complaints efficiently.
- Collaborated with team members to improve customer satisfaction initiatives.
- Educated customers on energy-saving programs and resources available.
- Maintained accurate records of customer interactions in the database system.
- Coordinated with field technicians to schedule service appointments promptly.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Family Resource Specialist
Mental Health America of Northwest Indiana
Hammond
02.2015 - 08.2019
- Coordinated family support services for diverse populations in the community.
- Developed and maintained relationships with local health and education agencies.
- Conducted assessments to identify family needs and resources available.
- Collaborated with multidisciplinary teams to create comprehensive care plans.
- Conducted home visits to assess family needs and provide resources.
- Coordinated transportation arrangements for clients who lacked access to reliable transportation options.
- Assisted clients with completing applications for public benefits such as food stamps or housing assistance.
- Attended conferences, workshops, trainings. to stay current on best practices in the field.
Eligibility Specialist
Family and Social Services Administration
Crown Point
05.2014 - 02.2015
- Reviewed applications for eligibility and determined whether applicants met the criteria to receive benefits.
- Evaluated client applications for eligibility in social service programs.
- Reviewed documentation to ensure compliance with state and federal guidelines.
- Assisted clients in understanding program requirements and application processes.
- Maintained updated case records within the agency's database system.
- Conducted follow-ups with clients for missing or incomplete information.
- Maintained comprehensive knowledge of program regulations, policies, and procedures.
Education
Registered Medical Assistant -
Purdue University Global
Indianapolis, IN12-2021
Bachelor of Science - Social Work
Indiana University Northwest
Gary, IN05-2014
Skills
- Patient scheduling
- Health record management
- Electronic health records
- Medical documentation
- Compliance adherence
- HIPAA compliance
- Case coordination
- Patient advocacy
- Time management
- Active listening
Timeline
Patient Relations Representative
First Physicians Group Pulmonology
06.2024 - 12.2024
Registered Medical Assistant
Centerplace Health
01.2024 - 05.2024
Registered Medical Assistant
Methodist Hospitals, Southlake Campus
01.2022 - 11.2023
Family Support Specialist
Mental Health America of Northwest Indiana
10.2019 - 01.2022
Customer Service Representative
NiSource
08.2019 - 10.2019
Family Resource Specialist
Mental Health America of Northwest Indiana
02.2015 - 08.2019
Eligibility Specialist
Family and Social Services Administration
05.2014 - 02.2015
Registered Medical Assistant -
Purdue University Global
Bachelor of Science - Social Work
Indiana University Northwest